Tour & Travel Consultant

ABOUT THE COMPANY A Leading MICE & Hospitality Company is a premier provider of luxury accommodations, corporate event venues, and world-class hospitality experiences. With a strong presence in Nairobi, we specialize in delivering seamless and memorable Meetings, Incentives, Conferences, and Exhibitions (MICE) solutions for corporate clients, government institutions, and global organizations. Our commitment to excellence, personalized service, and top-tier facilities makes us a preferred destination for business and leisure travelers alike. JOB SUMMARY Job Title: Tour & Travel ConsultantLocation: Nairobi, Kenya Regional Scope: Across East and Southern Africa, OutboundIndustry: Hospitality, Travel & TourismEmployment Type: Full-TimeReports To: Operations / General ManagerAbout the Hiring OrganizationA well-established, customer-centric travel and hospitality brand headquartered in Nairobi is seeking a dynamic and results-driven Tour & Travel Consultant to join its growing team.The organization specializes in deg personalized travel experiences across East and Southern Africa — including luxury safaris, game drives, beach holidays, corporate travel, MICE (Meetings, Incentives, Conferences & Exhibitions), group travel, and curated holiday packages.Renowned for professionalism, reliability, and service excellence, the company serves both individual and corporate clients, delivering seamless, detail-oriented travel solutions backed by strong regional partnerships and deep destination expertise.Role OverviewThe Tour & Travel Consultant will be responsible for deg, promoting, and executing customized travel solutions for both inbound and outbound clients.This role combines sales, client relationship management, itinerary planning, and operational coordination. The successful candidate will be expected to deliver exceptional customer experiences while achieving revenue, conversion, and service performance targets. RESPONSIBILITIES

1. Client Engagement & SalesActively generate and convert leads through cold calls, referrals, networking events, digital platforms, and corporate outreach.Identify client needs and propose tailored travel solutions aligned with budgets and preferences.Prepare and present professional quotations and proposals.Build and maintain long-term client relationships through proactive communication and after-sales support.Upsell and cross-sell value-added services such as premium upgrades, excursions, insurance, and bespoke experiences.Maintain a healthy and active sales pipeline.Achieve agreed revenue, conversion, and performance targets.Occasionally accompany travel groups to oversee logistics and ensure service excellence.2. Tour Operations & Booking CoordinationDesign detailed, accurate, and compelling travel itineraries for leisure, corporate, MICE, and group clients.Prepare quotations, invoices, confirmations, and all required travel documentation.Coordinate bookings with airlines, hotels, transport providers, and tour