Product Manager, CX Solutions

ABOUT THE COMPANY Hugo is an African Future-of-Work Company. Hugo provides remote teams (as-a-service) to the customers, ranging from startups + Fortune-500 behemoths to research labs + research-focused universities, who require high-performance distributed teams to execute across a range of functions. JOB SUMMARY Qualifications & Experience:4–8 years experience in product management, IT Project Management, strategy, operations, or related roles.Strong understanding of modern product practices (discovery, experimentation, iterative delivery).Proven ability to work across technical and non-technical teams.Comfortable operating in ambiguous, fast-changing environments.Strong problem-solving, communication, and stakeholder management skills.Experience launching new products or services (0→1 or scaling). RESPONSIBILITIES Lead product discovery efforts, including client interviews, internal workshops, and market research to identify new product opportunities.Translate operational pain points into clear product concepts and solution proposals.Define and manage product roadmaps, balancing quick experiments with longer-term bets.Run rapid pilots and MVPs to test new ideas with real clients before scaling.Work with internal and external engineering teams to define requirements and guide delivery.Partner with sales and CX leadership to support product positioning, pitches, and pilots.Help turn experimental solutions into repeatable offerings.Track product performance and impact (adoption, revenue, cost savings, client satisfaction).Drive cross-functional execution across operations, engineering, analytics, and commercial teams.Influence senior stakeholders through structured thinking, data, and clear communicationDocument learnings and build repeatable playbooks for new product launches. REQUIRED SKILLS Market research, intelligence, Product development, Competitor and market analysis, Product management REQUIRED EDUCATION Diploma, Associate's degree