Design Support Specialist

ABOUT THE COMPANY At Teleperformance, we provide industry-leading customer experiences and digitally powered business services for the world’s best brands. A globally diverse and inclusive company, we are a work family of more than 420,000 serving more than 170 countries and speaking 265 languages and dialects. We combine cutting-edge innovation with human understanding and empathy to deliver a comprehensive suite of best-of-breed services and end-to-end business solutions to integrate and optimize front-office customer support, back-office functions, and business operations. Our knowledge services portfolio applies Design Thinking and intelligent analytics to help companies optimize business processes and accelerate digital transformation. Because people and processes are the core of our business, we believe in hiring and nurturing top talent. Join our global network where the possibilities are endless, and everyone can make a difference. We are a socially responsible company that manages with a clear purpose and has been recognized in 2023 within the Top 5 of the World’s Best Workplace’s.

We are customer experience management experts. JOB SUMMARY The Design Support Specialist at Teleperformance EMEA serves as the creative force behind visually compelling sales and enablement materials, responsible for transforming complex business concepts into clear, engaging, and professionally designed visual assets. This role combines graphic design expertise with AI-powered design tools and a deep understanding of sales enablement needs to produce high-quality presentations, proposals, infographics, diagrams, and marketing collateral that elevate Teleperformance's brand and accelerate deal cycles. Based in Kenya and supporting the EMEA region, this role reports to to the EVP

• Sales enablement and works in close collaboration with international Business Development teams, the Playbook Content Manager, Proposal Response Creator, Solution Demo & Storyline Creator, and regional sales teams across multiple time zones. The Design Support Specialist leverages cutting-edge AI design tools alongside traditional design software to deliver rapid, high-quality design support while maintaining brand consistency and professional standards across all client-facing materials. This role requires someone who can balance creativity with commercial pragmatism, understands the sales process, can work efficiently under tight deadlines, and thrives in a fast-paced, international environment. The Design Support Specialist serves as a critical enabler for sales success by ensuring that every visual touchpoint reflects quality, professionalism, and Teleperformance's commitment to excellence RESPONSIBILITIES Presentation Design & Formatting Design and format high-impact PowerPoint presentations for client pitches, proposals, demos, and executive briefings Transform dense, text-heavy slides into visually engaging, easy-to-digest presentations that highlight key messages Create cust