Customer Success EMEA Stockholm, Sweden

Strategic Customer Success Manager

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Strategic Customer Success Manager

As a Strategic Customer Success Manager at Funnel, you will be responsible for driving value of some of Funnel’s largest customers in Europe. You will work in close collaboration with your sales counterparts to  expand relationships within these strategic accounts and will be responsible for customer retention as measured in monthly recurring revenue and for identifying expansion opportunities.

Responsibilities

To succeed, you must align our product’s utility with the customer’s business goals and measurable ROI. You will develop and maintain a solid understanding of the Funnel platform and all of our products in order to be a trusted technical advisor to your customers.

Responsibilities include:

• Develop and maintain a strong, productive relationship with all customers in your book of business.

• Work proactively to understand your customers’ business, goals, needs, and opportunities with Funnel and tie that into their overall business goals.

• Own the end-to-end success of your customers with Funnel, collaborating closely with colleagues in the account team for customer onboarding, revenue retention, growth, and adoption. Within this overarching goal, you will:

• Conduct regular quarterly business reviews and/or strategic business reviews to drive adoption and ongoing value together with the Strategic Account Manager.

• Use customer usage metrics to find opportunities to deepen Funnel's footprint and impact our customers

• Acts as a trusted advisor and product expert, leading hands-on troubleshooting and training to solve customer challenges and maximize value from Funnel.

• Share how our company and product direction will contribute to our customers' marketing data goals

• Advocate internally for your customers’ needs with Product and other stakeholders to ensure we're working in the best interests of our customers

• Works cross-functionally to deliver advanced technical support, support growth initiatives, and strengthen customer retention.

• Actively contributes to team development by being a collaborative team player and sharing knowledge, insights, and best practices gained from individual experience.

• Operate in a fast-paced environment, juggling priorities of multiple internal and external parties efficiently and effectively

• The nature of this role requires full-time working hours, equating to 40h / week and a 4 day a week office policy.

Skills & Experience

• 6+ years of experience in client-facing, relationship-building, or data-driven roles, such as Customer Success, Account Management, Data, Analytics or Marketing  functions.
• You are a relationship builder with proven ability to establish credible, productive relationships across customer seniority levels, understand client needs, and drive product value and account growth
• Problem solver - you not only help to solve immediate problems but also strive to help the customer long-term, with clear explanations of recommended solutions
• Data-driven with strong technical aptitude, able to engage confidently in martech discussions across a wide range of roles.
• Analytical - you actively listen to internal and external stakeholders and feel comfortable digging deeper into data to generate answers and insights
• Applies a strategic mindset to balance high-level account objectives with detailed execution, driving retention and customer success with Funnel.
• Effective time manager - you are comfortable with change and ambiguity and can switch contexts and restructure priorities with ease in a dynamic environment
• Team player - you are a self-motivated, dedicated teammate with a growth mindset and collaborative work approach focused on team success
• Thirst for knowledge
• Demonstrates a strong passion for continuous self-improvement, proactively driving personal development through internal and external learning resources.
• Fluency in English is required, native language proficiency in French or German is a significant plus

Location & Eligibility

At this time, we can only consider applicants who meet one of the following criteria:

• Hold Swedish citizenship
• Hold EU/EEA citizenship
• Have a valid Swedish work permit

Office-first

At Funnel, we have an office-first approach, and we work from the office a minimum of four days a week. We have lots of flexibility for when life happens, during the summer, and through the holidays. We just like to avoid having standing remote days.

About Funnel

Funnel is the leading Marketing Intelligence platform that empowers marketers to automatically collect, model, visualize, and analyze data from over 500 marketing platforms—without the need for SQL or scripting.

Now equipped with measurement, Funnel combines Marketing Mix Modelling, Multi-Touch Attribution, and Incrementality Testing to triangulate the true effectiveness of marketing efforts and provide smart, data-driven suggestions.

Funnel enables a workflow that automates the collection of all the data the customer needs, easy creation and maintenance of a robust data model with the customer's own concepts and metrics, with an AI-powered model for marketing measurement, and beautiful reporting on top.

All this without the user having to write a single line of code or even be particularly technical. Our vision is that the people who need data for their decision-making should have the tools to do it themselves - and not be dependent on their technical colleagues.

Trusted by more than 2,000 businesses worldwide, including globally recognized brands such as Adidas and Sony, Funnel generated over $50M in ARR in 2023 and continues to feature in the FT 1000 list of Europe’s fastest-growing companies. Since its founding in 2014, Funnel has grown into a global team of over 300 employees, with offices in Stockholm, Boston, Hamburg, and Sydney.

Department Customer Success EMEA

Locations

Talent Partner

• People

Stockholm, Sweden

Apply for this job Customer Success EMEA Stockholm, Sweden

Strategic Customer Success Manager

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