Service Designer

Senior Service Designer London (Hybrid - once a week with flexibility) £500+ 6-month contract Inside IR35 We are supporting a client on a major service transformation programme and are looking for a Service Designer to help shape and deliver scalable, high-impact services within a complex, regulated environment. You will play a key role in mapping and redeg end-to-end services, aligning Product, Operations, Risk, and Technology teams to deliver clear, scalable and compliant service models. The Role Lead end-to-end service design activities, including service mapping, blueprinting and future-state modelling across key workstreams. Identify pain points, dependencies and operational gaps, translating complex processes into clear, actionable service improvements. Facilitate cross-functional workshops and stakeholder alignment across Product, Operations, Risk, Compliance and Technology. Define service processes, roles, systems interactions and data flows to support scalable and operationally ready services. Work closely with UX, Product and Engineering teams to ensure service models translate into delivery roadmaps. Key Requirements 5+ years' experience in Service Design within enterprise or regulated environments. Strong experience creating service blueprints, journey maps, operational models and systems maps. Proven ability to navigate complex multi-stakeholder environments and influence senior leadership. Experience simplifying large cross-team processes and translating them into structured recommendations. Highly Relevant Experience Service design experience within banking, fintech, insurance, government or other regulated sectors. Leading discovery phases to identify service gaps, inefficiencies and operational bottlenecks. Working with operations teams to understand workflows, failure modes and service metrics. Deg future-state services balancing user needs, operational realities and technical constraints.