Operations Reporting Service Analyst

Operations Reporting Service Analyst (Contract) Client: RX Location: Richmond (Hybrid - 2 days onsite, Wednesday anchor day ) Department: IT Operations Contract: Initial contract through to end of year (with strong potential for extension) Important - Please Read Before Applying This role requires hands-on BAU support capability within enterprise reporting platforms . Applicants without recent involvement supporting Oracle reporting technologies and Power BI in a live production environment will not be considered. This is not a BI developer, data analyst, or project-only role. The Role RX is seeking an Operations Reporting Service Analyst to support the operational stability, governance, and reliability of enterprise reporting and BI platforms. This is a service-operations-focused position , working across business users, data teams, vendors, and technical support functions. You will play a central role in ensuring reporting platforms remain available, performant, and well governed in a fast-paced enterprise environment. Key Responsibilities Own BAU support for enterprise reporting platforms and integrations Maintain availability, performance, and operational stability Coordinate incident resolution across internal teams and external vendors Run incident, problem, and change processes aligned to ITIL Participate in Major Incident Management, RCA, CAB, and release planning Monitor data refresh cycles, batch jobs, and reporting availability Create and maintain runbooks, SOPs, and escalation documentation Act as a liaison between business users and technical support teams Support audit, compliance, disaster recovery, and business continuity activities Platforms in Scope Oracle OBIEE Hyperion (EPM, FDMEE, DRM) Microsoft Power BI Enterprise Data Warehouse & ETL processes (ODI) Mandatory Background

• Applications Without This Will Not Be Progressed You must bring: A 3-6 year track record in Application Support, Service Operations, or Reporting Platform Support Direct BAU involvement with at least TWO of the following platforms : Oracle OBIEE Hyperion (EPM/FDMEE/DRM) Microsoft Power BI Proven capability working within an ITIL-driven support organisation Exposure to enterprise-scale reporting or BI platforms Strong stakeholder communication capability across business users, vendors, and technical teams Applicants who do not meet the above criteria should not apply. Advantageous (Not Essential) Oracle Database and Oracle Applications exposure OCI, Oracle EBS, SOA, IDCS, Apigee Source systems such as Eloqua or Salesforce ITSM tools such as ServiceNow or Jira Why Join RX Support business-critical reporting platforms used across the organisation Operate within a structured, enterprise IT environment Hybrid working with a consistent onsite rhythm Contract initially through end of year , with strong extension potential Job Title: Operations Reporting Service Analyst Location: Richmond, UK Job Type: Contract Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Notice available at our website. To access our Online Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website. We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your rights, please visit the "Contacting Us" section of our Online Notice on our website for details on how to contact us. To protect your and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Shield or the Swiss-U.S. Shield.