1win Support & Training

I run a 1win-based platform and need someone who can step in as the go-to contact for all customer matters that lean toward technical support. Your core focus will be user training and guidance: onboarding new players, walking them through feature use, and clearing up the inevitable “how do I…?” queries that pop up after launch.

Day-to-day you’ll be replying to tickets and live chat, recording quick screen-share clips, and steadily building a concise knowledge base so the same question never has to be answered twice. When an issue extends beyond user error, you’ll liaise with my dev team, translate the problem into developer-friendly language, then circle back to the customer with a clear fix or workaround.

I’m flexible on engagement—happy to set a one-off, fixed-fee package for an initial burst of setup and content creation, or keep you on a straightforward monthly retainer for ongoing support. Whatever suits your workflow.

If you’re patient with new users, comfortable explaining tech in plain English, and familiar with standard support tools (ticketing systems, remote desktop, Loom or similar for quick demo videos), let’s talk. Budget: INR 75000–150000 Skills: PHP, JavaScript, Customer Support, Software Architecture, Technical Support, MySQL, Customer Service, Content Creation, User Research