Virtual Property Maintenance Coordinator

I run a busy property-maintenance company and need a dependable coordinator who can keep our inbox, tenants and trades all moving in sync. You’ll open each new work order, confirm what the job involves and, using your basic maintenance know-how, decide whether it is urgent or non-urgent. From there you will:

• Reply to and sort every maintenance-related email so nothing is missed. • Contact tenants by email, phone or text within 24 hours for urgent repairs and within 2 days for everything else, confirming access times and gathering any extra details. • Book the right trade from my approved list, brief them on the job and lock in the appointment. • Enter all dates, notes and status updates into Monday.com (or a similar app we agree on) so the schedule, costs and progress are always crystal-clear.

Success to me looks like zero unanswered messages, tenants feeling informed, trades turning up when promised and every task XXXX XXXX in the platform. If you know the language of leaks, locks and light fittings and you’re organised enough to keep multiple jobs in play without dropping a ball, I’d love your help.

Working hours - Between 9am to 5pm, Melbourne, Australia Time Zone Rate: AUD 8–15/hr Skills: System Admin, Property Management, Customer Service, English Spelling, English Grammar, Time Management, Email Handling, Documentation, Appointment Setting, Monday.com