Impact Specialist digital care

As an Impact Specialist (digital care) you are the primary point of contact for our clients and you give concrete shape to our mission: creating space for care. You build sustainable relationships with hospitals, dive into their ambitions, processes and challenges, and translate them into measurable impact with Luscii’s programmes. You take full ownership of customer success after go-live and ensure that programmes not only run but demonstrably add value for caregivers and patients.

Within Luscii you continuously safeguard and enhance the value we deliver. Together with the implementation specialist you ensure successful roll-out, optimise programmes based on data and expand them where relevant. You make results transparent and actionable, both for the client and internally.

You identify opportunities within hospitals and help them get the most out of the platform. At the same time you are their first point of contact. You are hands-on, eager to learn and navigate easily within complex healthcare organisations. Thanks to your structured approach you ensure collaborations not only start well but remain sustainably successful and impactful.

Your role:

As Impact Specialist you are responsible for the operational success and growth of Luscii

• both in number of programmes and number of patients
• with your clients. You act as the first point of contact, the person who understands their objectives and supports them at an operational and tactical level.

What you will do (among other things):

• Understand customers’ needs and objectives and guide them to achieve their goals around care innovation and digitalisation.
• Provide operational support to clients throughout the entire programme lifecycle.
• Act as a sparring partner for healthcare organisations on programme development, implementation and expansion.
• Guide customers in scaling patient numbers, improving programme quality and maximising impact.
• Identify opportunities to expand collaborations and achieve goals within the hospital and with regional partners.

Why Luscii:

• Real impact, worldwide
• your work transforms healthcare on a global scale. From the Netherlands to America, we empower professionals to monitor patients remotely.
• No managers, full ownership
• we believe in autonomy over hierarchy. No traditional managers; everyone takes responsibility and openly shares ideas.
• Work smart, live your way
• four-day work week. Focused, efficient and human.
• Remote-first & flexible
• work anywhere in the Netherlands. Join stand-ups from your kitchen table and meet in person when it matters.
• Learn fast, grow faster
• innovation means being curious. You’re part of a talented team that constantly learns and pushes boundaries.
• A culture that feels right
• serious work without taking ourselves too seriously. Expect fun, trust and celebrating successes together.

Key benefits:

• Salary: €3,900
• €5,100 gross per month (based on 32 hours, full-time).
• Remote-first: work anywhere in the Netherlands, with monthly in-person team days and offices in Utrecht and Amsterdam.
• Flexible setup & 4-day work week (Mon–Thu).
• Holacracy principles: autonomy, transparency and shared responsibility.
• Continuous growth: access to courses & events.
• Team spirit: join an international team of ~75 colleagues.
• Save lives: make real impact with software that matters.

Ideal candidate:

• At least five years in a similar role (Customer Success Manager/Specialist, Relationship Manager, consultancy/advisory work).
• Strong market & sector knowledge, thinking both short- and long-term.
• Comfortable in flexible environments, on-site at hospitals and partners as well as from home.
• Ability to work independently and as part of a close-knit team.
• Fluent in English (internal communication) and Dutch (client communication).
• Must already live and work in the Netherlands and speak Dutch fluently.