Global Account Manager

Purpose of position

Working as a Global Account Manager and using the award winning Awin network, you will be responsible for managing the affiliate campaigns of some of our global clients. This role involves managing a number of global retail clients, which in our Global Account Management team, will be some of the most demanding yet interesting affiliate programmes on the network. As the Global Account Manager, you will be part of a global team, both in your office location and part of a wider global client services team, which operate across the Awin territories.  You will have the support of a Global Account Executive, so you will need to be able to delegate work as well as working collaboratively with teams across Awin, to ensure the client is getting the best return on their global affiliate programmes and can see the benefit of working with one global affiliate network.

This exciting and dynamic role will be responsible for liaising with the global client(s), working closely with Awin Global Account Managers across all territories and act as the main point of contact for global strategic coordination and alignment. You will be responsible for helping to ensure the account management is aligned and consistent across all Awin territories which the client operates in. Quarterly presentations and meetings with the clients and lots of engagement with your affiliates means that this position would suit someone with a superb understanding of the affiliate marketing industry and who thrives in a fast paced, face to face environment. Working with a variety of affiliates you will be able to be creative and strategic in your approach and will need to be unflappable when dealing with challenging situations. This is a fantastic opportunity for a hardworking, confident, and dedicated person to join the fast paced and hugely rewarding Global Account Management team. This is a great chance for anyone looking to move into a position of responsibility to gain valuable experience working with some of the biggest global brands on the network.

Key Tasks

Key responsibilities within this role include:

• Manage and optimise assigned accounts to fulfil the needs of the customer.
• Implement and advise on affiliate marketing concepts to optimise assigned accounts.
• Manage affiliate relationships necessary for the successfully management of assigned programs.
• Take a pro-active approach in solving issues with assigned clients, escalating issues to the appropriate team level when necessary.
• Train clients in the operation of affiliate programs in preparation for launch support handovers.
• Work independently to produce all necessary account management documentation and reporting.
• Produce regular and bespoke reports on assigned programs.
• Provide support to senior team members in the management of larger brand clients when necessary.
• Attend appropriate client and networking events to enhance client relationship development.
• Lead on the global affiliate strategy across all territories for your assigned global client(s)
• Act as an extension of the client’s team, bringing innovative ideas and strategic direction
• Building close partnerships with key global affiliates, ensuring service is replicated and aligned in each territory that the client operates in within Awin
• Co-ordinate and work together with Awin Account Managers to execute globally aligned strategy, ensuring a high level of service is maintained across all markets
• Ensure good account management practices are being delivered effectively by team members at all times and share best practice/knowledge across all markets

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate market place. As a hard-working member of the team, it is anticipated that you will in time use the skills developed in this role to form a solid basis for upward progression within the company.

Skills & Expertise

To be successful you will need to meet the below requirements.

• +-2 years’ account management experience in a relevant digital marketing role.
• Possess strong and professional communication (both verbal and written) and an ability to exchange information with others clearly and concisely in both English
• Understanding of the affiliate marketing industry
• Understanding of how affiliate marketing fits within the context of the wider online marketing mix.
• Effective handling and/or escalation of issues within assigned accounts.
• Proven track record of successful client and team relationship building, including strong networking skills.
• Experience presenting commercial content to internal and external groups.
• An approachable and unflappable manner, and ability to multi-task XXXX XXXX in a fast-paced and dynamic environment.
• Ability to self-motivate and work to optimise assigned accounts without day-to-day gui