EU Aftermarket Support & Compliance Specialist

Recruitment Consultant XXXX XXXXw

Contact Details [ inquiries@consultant.dev](mailto: inquiries@consultant.dev) [+44 (0) XXX-XXX-XXXX](tel:+44 (0) XXX-XXX-XXXX)

Posted 4 days ago

EU Aftermarket Support & Compliance Specialist

Medical Devices

Location: EU based (Remote or Hybrid depending on country)

Department: International Commercial Operations

Reports to: Global Marketing / Commercial Lead

Role Overview

Our client is expanding its European operations and is seeking an experienced Aftermarket Support & Compliance Specialist to support post market activities across the EU. This role sits at the intersection of technical customer support, medical device data handling, and compliance, acting as a key liaison between EU customer service teams, technical teams, and global stakeholders.

Key Responsibilities

Aftermarket Technical Support

• Act as the primary escalation point for complex post market technical and data related issues involving connected medical devices such as CGM, BGM, and insulin pump systems- Investigate issues related to data synchronization, data accuracy, software connectivity, and device system performance- Work closely with Technical Support, Software, and Product teams to identify root causes and drive timely resolutions

** & Data Compliance**

• Manage and execute Data Subject Access Requests (DSARs), including access, deletion, and data portability, in accordance with timelines- Serve as the first point of contact for EU data inquiries and potential incidents, performing initial assessments and escalating where required- Maintain accurate Records of Processing Activities (RoPA) related to aftermarket and customer support operations

Process Improvement & Enablement

• Analyse support case trends and customer feedback to generate insights for product, software, and process improvement- Develop and deliver training for EU Customer Service teams on device troubleshooting, data handling best practices, and compliant support processes- Support the creation of clear, user focused guidance related to device usage and data

Candidate Profile

Essential

• Minimum 3 years’ experience in aftermarket support, technical support, or customer service within the medical device or regulated healthcare technology sector- Strong understanding of principles, especially in relation to customer data and connected devices- Excellent problem solving skills with the ability to communicate complex technical or regulatory topics clearly- Fluent English is required

Preferred

• Experience supporting connected or software enabled medical devices- Prior exposure to EU regulatory environments or post market surveillance activities

Industry Life Sciences

Contract Type Permanent

Location China

City warsaw

Work Model remote

By applying to this role, you acknowledge that we may collect, store, and process your personal data on our systems.

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