Sales Contract and Customer Handling Manager

The Sales Contract and Customer Handling Manager plays a vital role in driving the sales operations at Kavod Real Estate PLC. This full-time position requires a senior professional with 5-8 years of experience, focusing on enhancing customer relationships and optimizing contract management processes. The role is based in an office setting in Addis Ababa, where the manager will oversee B2B marketing efforts and ensure effective sales analytics and performance reporting. Key Responsibilities: Manage and oversee the sales contract process from initiation to execution. Develop and implement strategies to improve customer handling and satisfaction. Analyze sales performance metrics and generate comprehensive reports for management. Coordinate with the marketing team to create targeted B2B marketing campaigns. Maintain and update customer databases to ensure accurate records. Facilitate communication between clients and the sales team to address inquiries and resolve issues. Train and mentor junior sales staff on contract management and customer service best practices. Monitor market trends and competitor activities to identify opportunities for growth. Prepare and present sales forecasts and proposals to senior management. Ensure compliance with legal and regulatory requirements in all sales contracts.