Parts & Accessories Sales Department Manager

About Tamrin International Trading PLC Tamrin is a dynamic and forward-thinking company operating across key sectors, including Automotive, Trading, Agriculture, Transportation, and Logistics. We're driven by a powerful mission: to achieve sustainable growth and maximize long-term value for  all  our stakeholders. This means we're not just focused on profit; we're committed to building a better future for our employees, customers, and the communities we serve.   Main Duties and Responsibilities Under the general supervision of the Auto Business Unit Manager, the Parts & Accessories Sales Department Manager,          is responsible for planning, organizing, leading and controlling inventory management and parts & accessories sales activities of the company; setting sales goals, tracking progress, and leading the sales team to achieve and exceed those targets; responding to customer complaints and ensuring highest level of customer satisfaction. Detailed Duties and Responsibilities  Plans, organizes, leads  and controls inventory management and parts & accessories sales activities of the company; Prepares annual work plans and budgetary requirements of the Department; Sets sales goals, tracking progress, and leads the sales team to achieve and exceed those targets; Assesses the demand for parts & accessories on a continuous basis; Carries out stock and tender sales of parts & accessories; Responds to customer complaints and ensures highest level of customer satisfaction; Ensures adherence to corporate policies, regulations and work procedures; Places parts order and ensures its timely supply; Monitors customer satisfaction ratings and ensures potential buyer follow-up to develop, execute and supervise sales control system; Initiates training or motivational meetings for the sales team; Constantly analyzes the market conditions and makes changes in the sales strategies accordingly; Scans appropriate media sources for bid offers and handles parts & accessories sales bid documentation;  Receives parts purchase orders from customers, deals sales terms, effects sales and delivers to customers in accordance with the specification of quantity, quality, and delivery time specified; Monitors receiving, storing, issuing, dispatching and distributing parts & accessories to customers and users; Plans, performs and evaluates parts & accessories sales campaigns in accordance with suppliers and company guidelines; Establishes and implements proper procedures for the identification of correct part numbers using catalogue and the right machine card; Develops and maintains a system by which customers are assisted in identifying correct part numbers by referring to the right VIN number (serial number) and VIC (Machine Card) of the vehicle using the right electronic/paper parts catalogue; Ensures that the right parts & accessories are issued to customers; Manages and arranges delivery of parts to customers upon ensuring that payment has been settled; Follows up for replenishment of parts & accessories that are out of stock; Manages the warehouse operations within budget and to business requirements whilst maintaining the highest service standard; Works towards optimizing warehousing efficiency, maintaining record of stock and ascertaining accuracy by physical stock count; Develops and follows up implementation of stock classification, location coding, shelving, ordering and recording systems; Ensures that minimum stock levels, economic order quantities and re-order points are established; Ensures that sales facilities such as catalogues, software etc. are available for the efficient operation of sales activities; Ensures that parts catalogues and other facilities are updated on the basis of supplier’s information; Liaises with all concerned to facilitate the efficient sales of parts&accessories through distribution outlets and branches; Ascertains that established work practices, procedures, safety rules and regulations are complied with; Manages the clerical activities, documentations and database of the Department; Handles customer complaints and makes sure that the complaints are addressed to the best satisfaction of customers; Participates in recruiting, selecting, orienting, training, asg, scheduling, coaching, counseling, and disciplining employees of the Department; Prepares  annual work plans and budgetary requirements of the Department; Supervises and evaluates the performance of subordinates; Prepares and submits periodic reports on the activities of the Department; Performs other related tasks of the Department as required.