Client Service Representative

International Clinical Laboratories (ICL) is one of the largest of independent clinical diagnostic centers on the African continent. ICL has opened its door for service in 2004 with the aim of “contributing to the maintenance and enhancement of the quality of life throughout Ethiopia” by encompassing a system of human and physical resources designed to meet the changing healthcare needs of the population it serves.    It is the only laboratory accredited by the USA based Joint Commission International (JCI) five times in a row. The laboratory provides more than 3000 tests in collaboration with its referral laboratories.    ICL would like to fill the following vacant positions under the Client Relations Department by inviting all qualified and competent applicants:    RESPONSIBILITIES     Assist account clients with:  Follow up on incoming samples and timely outgoing of results  proper sample collection technique according to ICL SOP  Pricing rates and panel grouping,  Settlement of invoices  use of web order for placing test orders as well as retrieving results  Serve as a representative of ICL to respective clients with the utmost respect and capacity  Registering and monitoring of daily sales volume from clients  Register daily incoming scheduled tests, follow result turnaround time and check clients for timely result delivery  Refilling supplies and monitoring of usage compared to incoming tests and samples  troubleshoot problems on invoices and encourage customers to pay the amount in due date  Collecting service payments from clients and transferring to the cashier   Troubleshoot any extended problems that may arise between ICL and account clinics  Visiting each client at least once a month and conduct comprehensive client satisfaction survey   Daily check for sample and payment issues from Oracle (BI) for prepayment clients and inform the clients to refill advance payment when balance reached 50% of usage   Generating Client Service work list for CSNOTE twice a day from LIS   Clear all incomplete data (CSNOTE, STAT, Urgent, to be deleted …) on daily basis from Laboratory information System (LIS)  Find and promote ICL laboratory service for new clients in addition to follow up of existing clients’ services to monitor the level of service rendered  Investigate the reason for deleted data in LIS and bring for the Manager   Passing information on discontinued, resumed and new tests for credit clients  Reporting results with fax, email or telephone when is necessary  Following all SOPs in procedure of duties  Reporting and giving updates to the Client Relations Manager daily, weekly and Monthly    Performing additional tasks related to the section as ordered by the Manager and Director.    Salary: - As per the company scale