Branch Manager

Job Title:  Branch Manager  Reports to: Branch Coordination and monitoring Division Manager Location: Branch office    Job Summary: Under the general guidance and direction of the Branch Coordination division Manager, Branch Manager  plans, organizes, directs, coordinates and controls operational activities of the branch; ensures the adequacy and proper utilization of resources allocated to the branch ensures that the services delivery are to the satisfaction of customers; prepares budget proposals, administers and reports on budget utilization; ensures that  financial transactions are properly maintained, recorded, balanced and timely closed; facilitates cash supply in accordance with the cash balance of the branch and the payments to be made by the branch; submits regular and special reports to the Operations Department on performance and other matters of the branch.   Specific Duties and Responsibilities Plans, organizes, directs, coordinates and controls operational activities of the branch; Puts to effect applicable policies & procedures developed and approved to regulate operations of the branch; ensures that the labor law,  collective agreement and other applicable internal human resource rules and regulations of the Company are consistently and properly enforced in the branch  Ensures the adequacy and proper utilization of human, material, financial and other necessary resources allocated to the branches; Ensures the delivery of  effective and efficient service to customers  in accordance with contractual agreements entered into with customer organizations; ensures that the services delivered are to the satisfaction of customers; Handles or responds to complaints and query  of customers and staffs, forward the case to immediate supervisor if it is   beyond branch capacity and delegation Administers remuneration, performance management, disciplinary case, employees  leave   and other personnel matters Conducts training need assessment, propose training programs follow up its proper implementation   and evaluates the impact of trainings given; Approves  payment vouchers, purchase requisition, store issue voucher and other financial documents  in accordance with delegated signatory authority; Ensures that financial  transactions are properly maintained, recorded, balanced and timely closed; Ensures that financial operations, preparation of branch reporting and cash handling are  done as per Company rules and regulations  Facilitates cash supply in accordance with the cash balance of the branch and the payments to be made by the branch; Undertakes periodic performance appraisal and staff development activities; Ensures that cash operation of branches adhere to Company policies and regulations; Ensures that branch documents, employees personal file and  other records are kept properly and  safely; Handles and reports on labor problems encountered; Ensures all activities function  to be done within the objective of the company  to meet and exceed customer needs and expectations; Utilizes resource in areas of responsibilities as provided in annual work plan and budget within authorized limits; Takes due responsibility and accountability for managing and controlling resources and property allocated for work within area of responsibility;  Identifies training needs of  branch employees  and follows up appropriate trainings and human resource development program, in accordance with the training procedure; Creates and maintains conducive working environment that enhances workers involvement in achieving organizational objectives Performs other related  duties   as assigned by the immediate supervisor Competency Thorough knowledge of business and financial management practices Thorough knowledge of financial policies and regulations of the Company  Ability to motivate, coordinate and direct subordinates; Communication and interpersonal skill Basic computer application skills