Customer service and cash collection officer

Act as the first contact point for customers via in person or digital mechanisms (walk-ins, calls, emails). Collect Payment and issue receipt Record complaints, inquiries, and payment-related requests Assist in preparing agreements and ensure that all necessary documents are provided  Update payment states on payment follow up when payment is funded Facilitate receipts to be issued for customers and related documents are reviewed and updated accordingly  Escalate unresolved issues to the Head of customer service Carry out related tasks assigned by the Customer Service Head