Registration Supervisor

Job Summary The Registration Supervisor ensures the smooth, efficient, and high-quality operation of a Registration Center. This role combines leadership, operational oversight, and technical support to manage a team of Registration Officers, maintain equipment, enforce protocols, and guarantee data integrity and security. Position Title: Registration Supervisor  Required No: One Hundred (100) Department: Field Operations  Reports To: Area Manager / IT Manager  Location: [Assigned Registration Center]  Employment Type:  Contract Key Responsibilities Team & Operational Management: Lead daily morning briefings and end-of-day debriefings with the registration team. Supervise and support Registration Officers, ensuring courteous conduct and adherence to all guidelines. Manage the overall registration workflow to ensure a smooth experience for registrants. Act as the first point of contact for registrant concerns and grievances, providing resolution or escalation. Quality Assurance & Compliance: Conduct final verification of documents and "sign off" on all registrations involving biometric exceptions. Perform rigorous quality checks on all registration packets at the end of each day before upload to the central database. Ensure strict adherence to all registration guidelines, policies, and data security protocols. Verify that every registrant receives a duly signed acknowledgement slip. Technical & Logistics Oversight: Ensure all registration equipment (computers, biometric devices, printers, and scanners) is functional at the start of each day. Manage the daily charging, security, and shutdown of all kits and equipment. Provide first-level technical support for the registration client and hardware, liaising with NIDP IT for advanced issues. Ensure the center is always ready for operation as per the official readiness checklist. Backup Function: Perform the duties of a Registration Officer during peak periods or staff shortages.