Customer Service Supervisor (Female Candidate Only)

VIRTUAL EQUB   PLC is a financial institute established in 2010 E.C to revolutionize the traditional operation of EQUB by introducing a technology solution to create accessibility and opportunity. Over the past 8 years, VIRTUAL EQUB PLC has helped thousands of individuals and businesses to access financial resources to ensure their growth and business sustainability. Our company is pushing even for more digital financial solutions customized to our customers' needs. VIRTUAL EQUB PLC would like to recruit potential candidates for the position of  Customer Service Representative / Front Desk Officer. Therefore, qualified applicants who can perform the following responsibilities and satisfy mentioned Job Overview Job Title: Customer Service Supervisor (Female Candidate Only) Opening Date: March 4, 2026  Closing Date: March 31, 2026 Required No. 01 Job Summary The Customer Service Supervisor serves as the first point of contact for Virtual Equb customers (Equbtegna), both at the office and in the field. The role is responsible for delivering excellent customer service, supporting member registration, ensuring timely contribution collection, resolving client concerns, and strengthening customer relationships to support organizational growth and sustainability. The Customer Service Supervisor is responsible for overseeing daily customer service operations, leading the customer support team, ensuring high service standards, and improving customer satisfaction. The role ensures that all equb member interactions align with company policies, compliance requirements, and service quality benchmarks. Key Responsibilities Supervise and coordinate daily activities of customer service representatives Monitor team performance and ensure KPIs (response time, conversion  rate, member retention) are achieved Handle escalated and complex customer complaints via phone, email, and WhatsApp and in-person communication regarding products, services, and membership. Follow up and collect due and overdue member contributions, ensuring timely and accurate recording. Prepare daily, weekly, and monthly service performance reports Conduct regular coaching, training, and performance evaluations Improve service processes to enhance customer experience Ensure accurate documentation of customer interactions in the system Perform any other duties assigned by the supervisor.