Customer Support Intern

Customer Support Receive and respond to phone calls from investors, potential issuers, market participants, and the public regarding ESX services. Provide clear and accurate information about: ESX services and general operations Investor registration and participation in the capital market Accessing ESX digital platforms including the Neway ESX App Guide callers step-by-step in navigating digital services, such as ESX Academy, and Neway ESX App Issue Identification Identify and document user-reported issues, complaints, or technical difficulties related to ESX services and platforms. Report unresolved issues or technical problems to the appropriate ESX teams (technical, operations, or communications). User Guidance Assist callers in troubleshooting common problems such as: difficulties, Password reset Navigation challenges on ESX platforms Understanding basic features and services offered by ESX. Documentation and Reporting Maintain a documented record of user inquiries, issues, and resolutions. Provide periodic summaries (daily or weekly) highlighting common user questions, recurring issues, and areas requiring further clarification or improvement. User Experience Feedback Provide feedback to the ESX team regarding recurring user challenges or usability concerns.