Cafeteria Supervisor

Job Summary The Out-Patients & employees Cafeteria Service Supervisor oversees daily food service operations for out-patients, visitors, and staff within the hospital cafeteria. This role ensures high-quality customer service, food safety compliance, efficient workflow, and adherence to hospital policies and healthcare dietary standards.   Key Responsibilities 1. Operational Supervision Supervise cafeteria staff during assigned shifts. Coordinate food preparation and service for out-patients, visitor & employees. Monitor food display, portion control, and presentation standards. Ensure timely replenishment of food items and supplies. 2. Patient & Customer Service Ensure courteous and professional service to out-patients and guests. Address and resolve customer complaints promptly. Maintain a welcoming and clean dining environment. Assist patients with special dietary needs when required. 3. Food Safety & Compliance Enforce food safety and sanitation standards (HACCP guidelines). Ensure compliance with hospital infection control policies. Monitor proper food storage, temperature logs, and hygiene practices. Conduct routine cleanliness inspections. 4. Staff Management Train, mentor, and evaluate cafeteria staff. Prepare work schedules and assign duties. Monitor attendance and performance. Promote teamwork and positive workplace culture. 5. Inventory & Supplies Monitor inventory levels and coordinate supply orders. Minimize food waste and control costs. Verify deliveries and maintain stock records. 6. Documentation & Reporting Maintain daily service reports. Report operational issues to management. Assist in budgeting and cost control tracking.   Skills & Competencies Customer service excellence Leadership & team coordination Knowledge of therapeutic diets Problem-solving abilities Time management Attention to detail   Working Conditions Hospital environment Shift work including weekends and holidays Standing for extended periods Exposure to kitchen equipment and food preparation areas