Medical Referral Support Officer

JOB OPPORTUNITY Internal/External   Reference No:    REC/ 097/25 Job title:            Medical Referral Support Officer Location:          Country Office, Addis Ababa Reports to:  Refugee Programme Manager Number of Posts  02 (two) Closing date:    March 29, 2026   About GOAL GOAL ’s mission is to work with the most vulnerable communities to help them respond to and recover from humanitarian crises, and to assist them to build transcendent solutions to mitigate poverty and vulnerability.  GOAL   is a non-for-profit organization   that has been working in Ethiopia for over 30 years across all the region of the country towards ensuring the poorest and most vulnerable in our world and those affected by humanitarian crises have access to the fundamental rights of life, including but not limited to adequate shelter, food and livelihoods, water and sanitation, nutrition, healthcare and education. GOAL implements a range of multi-sectoral development, resilience, recovery and humanitarian responses Programmes by being sensitive to cross-cutting issues including gender, accountably, child protection, HIV/AIDS. We envision a world where poverty no longer exist, where vulnerable communities are resilient, where barriers to wellbeing are removed and where everyone has equal rights and opportunities. GOAL Ethiopia’s main donors are Irish Aid, USAID/OFDA, EHF, ECHO and other private donors.  Job Purpose  The Medical Referral Support Officer is responsible for coordinating and facilitating timely medical referrals for patients requiring specialized diagnostic, treatment, or consultation services. The role ensures effective communication, proper documentation, and follow-up of referral cases, particularly for vulnerable individuals, while maintaining strong collaboration with healthcare providers and external service partners. KEY AREAS OF ACCOUNTABILITY/DUTIES 1. Key Responsibilities and Duties 1. Referral Coordination Coordinate referrals for patients requiring specialized services, diagnostic tests, or consultations with external healthcare facilities or specialists. Receive referrals related to vulnerable individuals experiencing barriers in accessing healthcare and support them in connecting to appropriate health services. Facilitate referrals to primary healthcare centers and specialized health services such as hospital admissions, psychiatric care, severe malnutrition treatment, emergency obstetric care, and other required medical services. 2. Case Follow-up and Patient Support Follow up with referred patients to ensure they access the necessary services and receive appropriate care. Support patients in scheduling appointments, obtaining diagnostic results, and addressing barriers to care. Provide assistance to beneficiaries throughout the referral process while respecting confidentiality and patients’ rights. 3. Communication and Coordination Communicate effectively with patients, families, and healthcare providers regarding referral needs, procedures, and follow-up care instructions. Collaborate closely with internal healthcare teams, including physicians, nurses, and other departments, to ensure continuity of care. Establish and maintain strong working relationships with external healthcare facilities, specialists, and community resources to facilitate timely referrals. Daily patient report to Area manager and Project manager to Area office, HO, and RRS and UNHCR public health team. 4. Documentation and Reporting Maintain accurate and complete documentation of referral requests, approvals, and outcomes in patient records and referral tracking systems. Ensure timely reporting of activities to the supervisor using RAIS for individual case management and maintain Excel tracking sheets for referral and environmental health event follow-up. Ensure all referral documentation complies with confidentiality and data protection standards. All documentation from refugee camp, Area office by RRS, UNHCR and the patient documentation showing refugee status should be documented. 5. Patient Awareness and Health Education Provide informal one-on-one awareness sessions to referred beneficiaries on key health topics when needed, including non-communicable diseases (NCDs), Infant and Young Child Feeding (IYCF), waterborne diseases, and hygiene practices. 6. Administrative and Logistics Support Raise Purchase Requests (PR) for patient accommodation, flights, or transportation arrangements when referrals require travel. Facilitate transportation and logistical arrangements for patients requiring referral services. 7. Other Duties Perform other related duties as assigned by the supervisor to support the effective implementation of the health program.