singlePosition
Description
Want to join our team?
Want to join our team?
Want to join our team?
View All Jobs Head of Common Area Ops Noida,Uttar Pradesh,India
Find out how well you match with this job Upload your resume Job description Company and benefits Job ID 778669 Join our Team
About this opportunity:
We are excited to announce the opportunity to join Ericsson as a Head of Common Area Ops. the purpose of the role is to ensure all activities related to Operational deliveries like Service desk, Alarm monitoring, Incident, Problem & Change Management, Performance reporting, Readiness Management, Access Management, PO management for Contracts renewal etc run smoothly. Common Area Operations team consists of following 3 small teams necessary to support the Delivery Platform & Infra Ops teams:
Service desk & 1st LA team. IM-PM-CM team. Operations Control team.
What you will do:
Head of Common Area Ops reports directly to Head of Operations within SD A&P unit and has the following responsibilities:
Line Management of SD A&P Ops Common Area Operations function. Ensure that all agreed Operational deliveries meet or exceed the SLA targets. Ensure 24X7 availability of all critical business deliveries. Ensure optimum resource utilization for all teams within the span. Ensure all agreed deliveries are met within the allocated budget. Drive performance governance with DP heads for all tools & applications. Ensure compliance to all SDA&P Ops processes. Support DP heads in their governance with BA/MA stakeholders. Support internal stakeholders from Platform & Security, Int & Dev, PMO unit etc, wherever needed. Ensure 100% compliance of all resources within the span towards COBE & integrity, and execute consequence management as per guidelines, wherever required. Drive Competence & Skills development of resources within span. Drive innovation through GenAI etc to achieve head count & cost efficiency.
Qualifications and Experience:
B.E/B.Tech. or equivalent degree in IT/CSE/ECE fields. MBA or equivalent Post Grad. Degree/Diploma in relevant fields. Good knowledge of ITIL. Prior work experience of Line Manager. Knowledge of Ericsson business environment; Knowledge on SD A&P WoW & processed will be an added advantage. Over 13 years’ experience in Operational deliveries. Knowledge about relevant standards such as ISO9001 & EGMS etc. Ability to communicate and collaborate effectively. Strong problem-solving skills, results-oriented and a strong team player. Experience in customer presentations. Fluent in English (verbal and written).
Leadership Competences:
Competence Drive. Uncompromising Integrity. Excelling Execution. Embracing change. Enabling People. Courageous Leadership.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Noida
Req ID: 778669
Insights from previous hires Top skills Budgeting Analysis Agile Border Gateway Protocol Banking Administration Acting Accounting Data Analysis Continuous Improvement Previously worked at Previously worked as
- Head of Department
- Head of Sdap
- Head of Engineering
- Manager of Finance
- Manager Similar jobs Automation Architect Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago Head of Business Development - Public Safety Singapore,Singapore,Singapore + 1 more Sales Posted 2 months ago Head of Sales MCN CU West Europe Massy Palaiseau,Île-de-France,France + 3 more Sales Posted 2 months ago ICT Specialist Noida,Uttar Pradesh,India IT Posted 2 days ago Head of Device Platform Research Lund,Skåne,Sweden Technology & Research Posted 8 days ago Head of Global Real Estate Stockholm,Stockholm,Sweden Real Estate Hybrid Posted 17 days ago Engineer- IP Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago Cloud Engineer (Openshift) Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago BMC Remedy Developer Noida,Uttar Pradesh,India Service Delivery Posted a month ago Technical Authority Expert Noida,Uttar Pradesh,India Service Delivery Posted a day ago
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Head of Common Area Ops Noida,Uttar Pradesh,India
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Head of Common Area Ops Noida,Uttar Pradesh,India
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Head of Common Area Ops Noida,Uttar Pradesh,India
Head of Common Area Ops Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
Find out how well you match with this job Upload your resume
Find out how well you match with this job
Job description Company and benefits Job ID 778669 Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Insights from previous hires Top skills Budgeting Analysis Agile Border Gateway Protocol Banking Administration Acting Accounting Data Analysis Continuous Improvement Previously worked at Previously worked as
- Head of Department
- Head of Sdap
- Head of Engineering
- Manager of Finance
- Manager
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Job description Company and benefits
Job description Company and benefits
Job description Company and benefits
Job ID 778669 Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Job ID 778669 Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Why join Ericsson?
What happens once you apply?
Primary country and city: India (IN) || Noida
Req ID: 778669
Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
Join our Team
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
About this opportunity:
What you will do:
Qualifications and Experience:
Leadership Competences:
About this opportunity:
Service desk & 1st LA team.
Operations Control team.
Line Management of SD A&P Ops Common Area Operations function.
Ensure that all agreed Operational deliveries meet or exceed the SLA targets.
Ensure 24X7 availability of all critical business deliveries.
Ensure optimum resource utilization for all teams within the span.
Ensure all agreed deliveries are met within the allocated budget. Drive performance governance with DP heads for all tools & applications.
Ensure compliance to all SDA&P Ops processes.
Support DP heads in their governance with BA/MA stakeholders.
Support internal stakeholders from Platform & Security, Int & Dev, PMO unit etc, wherever needed.
Ensure 100% compliance of all resources within the span towards COBE & integrity, and execute consequence management as per guidelines, wherever required.
Drive Competence & Skills development of resources within span.
Drive innovation through GenAI etc to achieve head count & cost efficiency.
Qualifications and Experience:
B.E/B.Tech. or equivalent degree in IT/CSE/ECE fields.
MBA or equivalent Post Grad. Degree/Diploma in relevant fields.
Good knowledge of ITIL.
Prior work experience of Line Manager.
Knowledge of Ericsson business environment; Knowledge on SD A&P WoW & processed will be an added advantage.
Over 13 years’ experience in Operational deliveries.
Knowledge about relevant standards such as ISO9001 & EGMS etc.
Ability to communicate and collaborate effectively.
Strong problem-solving skills, results-oriented and a strong team player.
Experience in customer presentations.
Fluent in English (verbal and written).
Leadership Competences:
Uncompromising Integrity.
Courageous Leadership.
What happens once you apply?
Primary country and city: India (IN) || Noida
Insights from previous hires
Top skills Budgeting Analysis Agile Border Gateway Protocol Banking Administration Acting Accounting Data Analysis Continuous Improvement Previously worked at Previously worked as
- Head of Department
- Head of Sdap
- Head of Engineering
- Manager of Finance
- Manager
Top skills Budgeting Analysis Agile Border Gateway Protocol Banking Administration Acting Accounting Data Analysis Continuous Improvement
Budgeting Analysis Agile Border Gateway Protocol Banking Administration Acting Accounting Data Analysis Continuous Improvement
Border Gateway Protocol
Continuous Improvement
Previously worked as
Head of Department
Head of Sdap
Head of Engineering
Manager of Finance
Manager
Head of Department
Head of Sdap
Head of Engineering
Manager of Finance
Manager
Head of Department
Head of Engineering
Manager of Finance
Similar jobs Automation Architect Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago Head of Business Development - Public Safety Singapore,Singapore,Singapore + 1 more Sales Posted 2 months ago Head of Sales MCN CU West Europe Massy Palaiseau,Île-de-France,France + 3 more Sales Posted 2 months ago ICT Specialist Noida,Uttar Pradesh,India IT Posted 2 days ago Head of Device Platform Research Lund,Skåne,Sweden Technology & Research Posted 8 days ago Head of Global Real Estate Stockholm,Stockholm,Sweden Real Estate Hybrid Posted 17 days ago Engineer- IP Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago Cloud Engineer (Openshift) Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago BMC Remedy Developer Noida,Uttar Pradesh,India Service Delivery Posted a month ago Technical Authority Expert Noida,Uttar Pradesh,India Service Delivery Posted a day ago
Automation Architect Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago Head of Business Development - Public Safety Singapore,Singapore,Singapore + 1 more Sales Posted 2 months ago Head of Sales MCN CU West Europe Massy Palaiseau,Île-de-France,France + 3 more Sales Posted 2 months ago ICT Specialist Noida,Uttar Pradesh,India IT Posted 2 days ago Head of Device Platform Research Lund,Skåne,Sweden Technology & Research Posted 8 days ago Head of Global Real Estate Stockholm,Stockholm,Sweden Real Estate Hybrid Posted 17 days ago Engineer- IP Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago Cloud Engineer (Openshift) Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago BMC Remedy Developer Noida,Uttar Pradesh,India Service Delivery Posted a month ago Technical Authority Expert Noida,Uttar Pradesh,India Service Delivery Posted a day ago
Automation Architect Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago
Noida,Uttar Pradesh,India Service Delivery
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
Head of Business Development - Public Safety Singapore,Singapore,Singapore + 1 more Sales Posted 2 months ago
Head of Business Development - Public Safety
Head of Business Development - Public Safety
Singapore,Singapore,Singapore + 1 more Sales
Singapore,Singapore,Singapore + 1 more
Singapore,Singapore,Singapore + 1 more
Head of Sales MCN CU West Europe Massy Palaiseau,Île-de-France,France + 3 more Sales Posted 2 months ago
Head of Sales MCN CU West Europe
Head of Sales MCN CU West Europe
Massy Palaiseau,Île-de-France,France + 3 more Sales
Massy Palaiseau,Île-de-France,France + 3 more
Massy Palaiseau,Île-de-France,France + 3 more
ICT Specialist Noida,Uttar Pradesh,India IT Posted 2 days ago
Noida,Uttar Pradesh,India IT
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
Head of Device Platform Research Lund,Skåne,Sweden Technology & Research Posted 8 days ago
Head of Device Platform Research
Head of Device Platform Research
Lund,Skåne,Sweden Technology & Research
Technology & Research
Technology & Research
Head of Global Real Estate Stockholm,Stockholm,Sweden Real Estate Hybrid Posted 17 days ago
Head of Global Real Estate
Head of Global Real Estate
Stockholm,Stockholm,Sweden Real Estate
Stockholm,Stockholm,Sweden
Stockholm,Stockholm,Sweden
Engineer- IP Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago
Noida,Uttar Pradesh,India Service Delivery
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
Cloud Engineer (Openshift) Noida,Uttar Pradesh,India Service Delivery Posted 2 days ago
Cloud Engineer (Openshift)
Cloud Engineer (Openshift)
Noida,Uttar Pradesh,India Service Delivery
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
BMC Remedy Developer Noida,Uttar Pradesh,India Service Delivery Posted a month ago
Noida,Uttar Pradesh,India Service Delivery
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India
Technical Authority Expert Noida,Uttar Pradesh,India Service Delivery Posted a day ago
Technical Authority Expert
Technical Authority Expert
Noida,Uttar Pradesh,India Service Delivery
Noida,Uttar Pradesh,India
Noida,Uttar Pradesh,India