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Find out how well you match with this job Upload your resume Job description Company and benefits Job ID 776676

About this Opportunity

Ericsson is seeking a highly experienced and strategic Head of SL BOS TIM Group Infra & MVNOs for Customer Unit (CU) South Europe & Eurasia (SEE) to lead Pre-Sales and Delivery Engagements for the CU.

In this role, you will be the primary partner for the CU, overseeing all BSS/OSS and MSIT/ADM solutioning and delivery activities. You will ensure excellence in delivery, adherence to best practices, quality mandates, profitability targets, and customer satisfaction. You will work closely with CU CSS Heads, Service Delivery Teams and CSS Operations, acting as the single point of contact for the SL BOS in CU South Europe & Eurasia TIM Group Infra & MVNOs.

You will orchestrate the fulfilment and delivery of all projects in line with the delivery model, scale, and skills within Delivery Excellence and Service Delivery Units (SDU), ensuring full adherence to Ericsson’s processes, tools, and methods.

This position reports to the Head of SL BOS CU South Europe & Eurasia for MEMA and is part of the MEMA BOS SL and CU CSS SEE Leadership Teams. The role is open in Italy, with final location determined within the CU South Europe & Eurasia (SEE) responsibility and MEMA.

Key Responsibilities

Lead Program Directors, Project Managers, Lead Solution Architects, System Integrators, Software Developers, and ADM/Operations Engineers focused on CU Pre-Sales and Delivery.

Serve as the Single Point of Contact / Escalation for all BOS Pre-Sales and Delivery matters within the CU.

Ensure full accountability for Solutioning Quality and Delivery Excellence across BOS Opportunities, Programs, and Projects.

Oversee Project Governance, ensuring adherence to tools, processes, methods, and quality mandates, including:

Delivery Model Compliance, Asset Usage Optimization, FAS & PCODE Reporting, Change Control, L0–L3 Governance, Cost of Poor-Quality Tracking, Project Delays/Issues, Lessons Learned, and Knowledge Reuse.

Drive On-Time, On-Budget, and High-Quality Delivery Targets, ensuring Scope, Cost, Quality, and Automation Objectives are met.

Manage Financial and Resource Planning, including Quarterly/Yearly Forecasts, Demand/Fulfilment alignment, and Financial Landing in coordination with CU CSS.

Review and approve Solution Artifacts during Pre-Sales to ensure compliance with Solutioning Guidelines, Cost Benchmarks, and Delivery Model Standards.

Monitor Market Dynamics, Competitor Positioning, and Customer Needs to influence Solution Roadmaps and Portfolio relevance.

Ensure Live Node Activity (LNA) adherence, Quality mandates, Closure of Project CSRs, and timely delivery of CPEs with accountability for Customer Satisfaction.

Collaborate with Delivery Excellence Teams and BOS Solution Areas to address and get a resolution for Technical Issues, enhance Solutioning Quality, and Support Large-Scale Program Delivery.

Drive pro-active farming and installed base Monetization, defining Value Propositions and maximizing Customer Lifetime Value.

Champion Compliance and the application of Detailed Application Guidelines (DAG).

Adhere to MEMA DRIVE Strategy Principles with regards to Customer-Centric Approach and Intimacy, Embrace Change and Drive Growth in the BOS Domain.

Set Individual Performance and Development Goals for Team Members driving their Development. Monitor their Progress and Implement Performance Improvement Plans as needed.

Identify, nurture and develop Youngs Talents within the Team. Likewise, irradiate Team’s Experienced Experts influence fostering their leadership and technical acumen across.

Serve as Cost Centre Owner, becoming Direct Accountable for Utilization, Billability, and Over-Absorption Targets.

Foster a Knowledge-Sharing Culture, build reusable Delivery Assets, and drive Cross -Innovation Practices making use of Agile, DevSecOps, CI/CD & Pipeline Methodologies, Agentic AI, amongst others.

Promote a “One Team” Culture across Pre-Sales, Solutioning, Delivery Planning and Execution, Operations and Strategic Initiatives.

Act as a Role Model for Ericsson’s Values and Leadership Principles, demonstrating Integrity, Collaboration, Speak-Up Culture and Excellence.

Required Qualifications & Skills

10–15+ Years of Experience in Telecom Project Management, Pre-Sales, Systems Integration, and solid Delivery Leadership.

University Degree in Engineering/ICT; MBA or Advanced Degree is a Plus.

Proven Experience Leading and Inspiring Senior Teams and Leaders across Matrixed, Multi-Cultural Environments, including Program Directors, Project Managers, Solution Architects, Integration Engineers and Delivery Managers.

Strong track-record in BOS Portfolio Pre-Sales, Delivery, and Managing Multiple Large-Scale Programs/Projects.

Hands-On Program / Project Director Experience with successful Transformation Deliveries.

Deep understanding and knowledge of SDLC Methodologies, Agile Practices, ITOps and Governance Streams.

Strong Presentation, Communication, and Collaboration Skills; fluent in English.

Broad Technical and Business Understanding in the BOS Domain.

Strong Problem-Solving, Can-Do Attitude, Creative Thinking, and Consultative Customer Engagement Skills.

Sound Financial Understanding and Experience Managing Budgets and Forecasts.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: Italy (IT) || Roma

Req ID: 776676

Insights from previous hires Top skills Business Relationship Management Business Acumen Business Analysis Telecommunications Business Previously worked at

V

Previously worked as

1. Service Delivery Manager
2. Head of Delivery
3. Head of BOS
4. Head
5. Manager Service Delivery Similar jobs Head of Community and Enablement Stockholm,Stockholm,Sweden IT Posted 24 days ago Head of Business Development - Public Safety Singapore,Singapore,Singapore + 1 more Sales Posted 2 months ago Head of Sales MCN CU West Europe Massy Palaiseau,Île-de-France,France + 3 more Sales Posted 2 months ago Head of Device Platform Research Lund,Skåne,Sweden Technology & Research Posted 13 days ago Head of Legal Affairs Japan Yokohama,Yokohama,Japan Legal Posted 3 months ago Head of EAS Canada Toronto,Ontario,Canada Sales Posted 20 days ago BOS Client Executive Mexico City,Mexico City,Mexico Sales Hybrid Posted 25 days ago BOS Client Sales Executive Sunway,Selangor Darul Ehsan,Malaysia + 1 more Sales Posted a month ago Head of Mission Critical Networks MNEA Yokohama,Yokohama,Japan Sales Posted 4 months ago Senior HRBP for CU T-Mobile Bellevue,Washington,United States HR Hybrid Posted 25 days ago

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

Head of BOS TIM Infra& MVNOs Rome,Rome,Italy

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

Head of BOS TIM Infra& MVNOs Rome,Rome,Italy

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

Head of BOS TIM Infra& MVNOs Rome,Rome,Italy

Head of BOS TIM Infra& MVNOs Rome,Rome,Italy

Find out how well you match with this job Upload your resume

Find out how well you match with this job

Job description Company and benefits Job ID 776676

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

Previously worked as

1. Service Delivery Manager
2. Head of Delivery
3. Head of BOS
4. Head
5. Manager Service Delivery

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

Job description Company and benefits

Job description Company and benefits

Job description Company and benefits

Job ID 776676

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

V

Job ID 776676

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Why join Ericsson?

What happens once you apply?

Primary country and city: Italy (IT) || Roma

Req ID: 776676

About this Opportunity

Key Responsibilities

About this Opportunity

About this Opportunity

Key Responsibilities

Required Qualifications & Skills

Required Qualifications & Skills

Required Qualifications & Skills

What happens once you apply?

Primary country and city: Italy (IT) || Roma

V

Insights from previous hires

Top skills Business Relationship Management Business Acumen Business Analysis Telecommunications Business Previously worked at

V

Top skills Business Relationship Management Business Acumen Business Analysis Telecommunications Business

Business Relationship Management Business Acumen Business Analysis Telecommunications Business

Business Relationship Management

Previously worked at

V

1. Service Delivery Manager

2. Head of Delivery

3. Head of BOS

4. Head

5. Manager Service Delivery

6. Service Delivery Manager

7. Manager Service Delivery

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