IT Service Manager

Our client within the construction industry is seeking an experienced Service Manager for a role divided into two distinct parts. The primary focus is Service Management within operations for existing Calculation and Cost Control services. A secondary phase may include participation as Service Manager in a project context related to Project Cost Management, ensuring operational readiness and service quality prior to go-liveThe assignment requires a senior consultant with strong ownership, leadership capability, and experience across service operations, service transition, and supplier management.Start: 2026-02-16End: 2026-08-31Location: Stockholm, 2-3 days/week at the officePart 1

• Service Manager (Operations)Calculation & Cost Control ServicesIn this role, the consultant will oversee all services, products, and systems within scope, ensuring that business needs and agreed service levels are met.Key ResponsibilitiesLifecycle ManagementMaintain and continuously update core service documentationManage full asset and configuration lifecycle (hardware, software, licenses, warranties), including accurate CMDB relationshipsIdentify, initiate, and drive service and system improvements, including automation initiativesContribute to forecasting, budgeting, and financial follow-up activitiesService Delivery & OperationsOversee incident, problem, and service request processesEnsure support teams meet SLAs and follow defined proceduresCoordinate deployments, releases, and patching through CABDrive continuous improvements based on feedback and performance insightsService DevelopmentCollaborate with business stakeholders to translate requirements into IT demands supported by clear business casesEnsure adherence to service design and development standardsPlan and manage transitions from development to productionStay informed on initiatives and trends impacting service evolutionService Consumer RelationshipBuild strong relationships with business stakeholders and end usersEnsure timely resolution of issues and transparent communicationLead governance forums and provide service performance reportingEnable self-service through high-quality end-user documentation and knowledge articlesManagement of Service ProvidersManage suppliers end-to-end, including governance, contracts, financials, and performanceEnsure compliance with contracting guidelines and principlesReduce costs, mitigate risks, and drive continuous value through supplier collaborationPart 2
• Service Manager (Project Context)Project Cost Management (Planned Phase)When initiated, the consultant will act as Service Manager within a project, ensuring the system and service are fully operationally ready.Key responsibilities include:Assessing delivery quality from both sender and receiver perspectivesVerifying readiness for operations together with Product Owner and/or Service OwnerEnsuring operational processes, documentation, and support structures are in place prior to go-liveRequired Experience & KnowledgeProven experience as a Service ManagerAbility to take full responsibility and independently lead assignmentsExperience with Service Management processes, including:Service OperationsService TransitionBasic knowledge of ITIL and Agile ways of workingStrong technical understandingFluency in Swedish and English (spoken and written)Personal QualitiesTo be successful in this assignment, the consultant should:Be a strong team player with excellent communication skillsBe results-driven and proactiveExcel at building and maintaining stakeholder relationshipsDemonstrate high independence and self-leadershipBe reliable, adaptable, and comfortable working within established IT governance modelsQuickly adapt to the client’s way of working within IT and service management