RPA Support Analyst

About the job We are seeking an RPA Support Analyst with 2 years of experience on the UiPath platform & Microsoft Power Automate to support the day-to-day operations, monitoring, and maintenance of automated processes.This role focuses on incident management, automation monitoring, troubleshooting, debugging, minor code fixes, operational support, and User Acceptance Testing (UAT) for RPA solutions deployed across the organization.The role requires close collaboration with business users, RPA developers, and platform administrators to ensure automation stability, performance, and continuous improvement. Goals and deliverablesObjectives of this roleProvide Level 1 / Level 2 support for UiPath automations in production.Monitor automation executions via UiPath Orchestrator (queues, jobs, triggers, robots) and Power Automate console.Identify, analyze, and resolve failed automations, including:Restarting failed jobsReprocessing queue itemsHandling business and system exceptionsPerform basic debugging and code fixes in UiPath workflows under guidance of senior developers.Analyze logs, screenshots, and Orchestrator alerts to determine root causes of failures.Support new RPA developments during deployment and hypercare phases.Execute and support User Acceptance Testing (UAT):Prepare test casesRun test scenariosLog defects and validate fixesPerform non-regression testing during releases or platform upgrades.Maintain operational documentation, runbooks, and incident reports.Communicate effectively with business users to explain incidents, resolutions, and RPA operational processes.Escalate complex issues to RPA developers or platform teams when required.Work in shifts if required to ensure automation coverage and operational continuity. Education and experienceBachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.2 years of experience in RPA support, RPA development, or automation operations.Hands-on experience with the UiPath platform & Microsoft Power Platform, including:UiPath Studio (basic development and debugging)UiPath Orchestrator (jobs, queues, assets, schedules, robots)Power AutomateBasic understanding of:Exception handlingLogging and error analysisRPA lifecycle (development, testing, deployment, support)Experience interacting with business applications (ERP, web apps, legacy systems) is a plus. Skills and behavioral competenciesTechnical skillsUiPath Orchestrator monitoring and operationsPower Automate monitoring & troubleshootingAutomation troubleshooting and incident resolutionBasic UiPath workflow debugging and code modificationUnderstanding of queues, transactions, retries, and exception handlingExposure to UAT and non-regression testing practicesFamiliarity with ITIL concepts (incident, problem, change management) is a plus Behavioral competenciesStrong analytical and problem-solving skillsAbility to work independently and within a teamGood communication skills to interact with technical and non-technical stakeholdersStructured and methodical approach to incident handlingWillingness to learn and grow in RPA and automation technologies