IT Workplace

Location: São Bernardo do Campo-SP, BrazilOnsite Requirement: 5 days per week.The primary focus of the IT Support role is to assist local IT operations while acting as a liaison with the global support team. This position aims to maintain efficient functionality of end-user technology and ensure that issues are resolved promptly.Main Responsibilities:Provide hands-on support for end-user workplace technology, including laptops, thin clients, and peripherals.Perform hardware tasks such as cabling, device delivery, setup, imaging, and resets.Manage local stock and coordinate storage activities to ensure accurate asset tracking and availability.Act as onsite support for the technical room, providing basic server and networking assistance under remote team guidance.Coordinate with global AZ Tech teams for seamless integration and issue escalation.Troubleshoot and resolve first-level hardware or connectivity issues as required.Coordinate with Lenovo for end-to-end resolution of hardware issues.Assist with password management for BitLocker, BIOS, and related issues.Handle incident management and troubleshooting for software and network issues.Assist in software packaging for AVC/AMC.Support AGN services including SD-WAN, WiFi, LAN, and VC during outages, upgrades, and refreshes.Aid in IT onboarding processes by activating licenses and IT services when self-service fails.Key Requirements:Experience with end-user support for hardware and software technologies.Basic understanding of server and networking support.Strong troubleshooting skills for hardware and connectivity issues.Ability to manage hardware stock and asset tracking effectively.Nice to Have:Familiarity with software packaging processes.Experience with SD-WAN and connectivity services.Knowledge of password management systems like BitLocker.Other Details:This role demands active onsite participation in São Bernardo do Campo, where the consultant will be integral to IT support operations, ensuring efficient functionality of technology used within the organization.