VIP Аccount Мanager Team Lead

Hi there! We’re Softsich 👋 A young, ambitious, and fast-growing company creating innovative digital products. We’re looking for a VIP Account Manager Team Lead who can combine analytics, creativity, and a systematic approach to user engagement at Softsich.

Your key responsibilities will include: Lead and manage a team of VIP Account Managers, including performance tracking and workload distribution Drive revenue growth across the VIP client portfolio (NGR, ARPU, LTV, etc.) Monitor and optimize retention strategies, identifying churn risks and growth opportunities Oversee bonus budget allocation and ensure cost efficiency Conduct regular analysis of client portfolios and form actionable insights Ensure high-quality premium client experience and handle escalations Maintain discipline and transparency in CRM usage and task execution Build and manage a reporting framework (daily/weekly performance, risks, action plans) Collaborate cross-functionally with CRM, Payments, BI, Product and Support teams Personally manage relationships with high-value clients when needed It’s a match if you have: 1+ year of experience in a Team Lead role (Account Management, Retention, or related customer-facing functions) Proven experience in managing or mentoring a team Strong understanding of revenue and retention metrics (ARPU, LTV, churn, bonus cost, etc.) Hands-on experience with CRM systems, admin panels, and customer communication tools Analytical mindset: ability to identify patterns, root causes, and growth opportunities Experience working with client portfolios and performance analysis Strong decision-making skills, especially under pressure Ability to balance business goals with team management Fluency in Ukrainian or Russian for internal team communication Upper-Intermediate (B2+) English Would be an advantage: Experience in managing multi-brand or multi-geo client portfolios Background in process optimization or automation initiatives Experience in preparation of digital reports or improving operational workflows Strong cross-team collaboration experience Additional languages (Spanish, French, German) What we offer: Flexible schedule and the choice to work remotely or from our offices in Kyiv or Warsaw. 24 paid vacation days, sick leave, and medical insurance (in Ukraine; other countries in progress). A friendly team where it’s easy to ask questions, learn, and be yourself. Coverage of expenses for professional events. Birthday greetings, team buildings, and plenty of real teamwork. Zero support or cooperation with the aggressor country or any related businesses.

If this approach resonates with you — feel free to apply 🚀