Head of IT Operations

Location: Remote / Europe / CIS Employment: Full-time

From merchant onboarding and MID setup to support operations and infrastructure control - this is where fintech operations meet high-risk payment environments. We are launching a new payment company focused on iGaming and other high-risk industries. The company will provide full-scale payment infrastructure for merchants operating in complex markets: processing, multi-PSP routing, settlements, and global payment orchestration. To build and scale the operational backbone of this business, we are looking for a Head of IT Operations who can bring structure, control, and efficiency across IT systems, support processes, and payment operations.

Your Mission Build and lead a reliable IT and operations ecosystem that ensures seamless merchant onboarding, stable infrastructure, efficient support processes, and full control over internal systems and access management.

What You Will Do IT Infrastructure & Systems Own and manage the company’s IT infrastructure, including SaaS tools and third-party services Oversee vendor relationships, service performance, and cost control Ensure system reliability, security, and scalability Manage service subscriptions, payments, and contracts MIDs & Payment Operations Oversee setup and administration of MIDs and merchant accounts Coordinate with PSPs, payment providers, and internal teams Ensure smooth onboarding and operational readiness of merchants Maintain visibility and control over payment-related configurations Support Operations & Processes Build and lead the support team (L1/L2) Design and implement support processes, workflows, and escalation logic Define and monitor SLAs, KPIs, and team performance Improve response times, resolution quality, and operational efficiency SaaS & Tools Management Analyze business needs and select external SaaS solutions Lead implementation and integration of tools into internal workflows Optimize tool stack for scalability and efficiency Ensure proper usage and adoption across teams Access & Internal Systems Manage employee access across systems (onboarding/offboarding) Implement role-based access control (RBAC) Ensure security and compliance of internal systems Maintain structured documentation and system visibility

Ideal Candidate Profile Experience & Background 3+ years in IT Operations / IT Manager / Head of IT roles Experience in fintech, payments, or high-load environments is a strong advantage Proven track record of building processes and managing support teams Experience working with SaaS ecosystems and external vendors Familiarity with payment systems, PSPs, or merchant infrastructure is a plus Hard Skills IT infrastructure and SaaS administration Support team management and SLA/KPI design Vendor and service management Access management and internal system administration Process design and operational optimization Soft Skills Structured and systems-oriented mindset Strong ownership - you ensure everything works Ability to operate in fast-moving environments Clear communicator between tech, operations, and leadership Problem-solver with a hands-on approach

Why Join Us? Opportunity to build IT operations from scratch in a high-growth fintech Direct involvement in high-risk payment infrastructure Work with experienced fintech operators within the SolveX ecosystem High-impact role with real ownership over systems and processes Remote-first, performance-driven culture

If you know how to turn operational chaos into structured systems and can ensure everything runs smoothly behind the scenes, we’d love to talk.