Account Manager

About the Role We are looking for a highly structured and persistent Account Manager to manage a portfolio of ~50 B2B clients, primarily in Kazakhstan and Ukraine, including banks and public sector organizations. This role requires strong ownership, patience, and the ability to work with low-response clients, complex documentation processes, and long payment cycles.

Key Responsibilities

1. Client Management Manage and grow a portfolio of ~50 existing clients Build and maintain long-term relationships with key stakeholders Proactively follow up with low-engagement clients Identify decision-makers and ensure consistent communication Strong critical thinking skills (ability to ask questions, gather relevant information, and develop well-thought-out solutions and conclusions). Clear, structured, and effective communication skills.

2. Payments & Renewals Monitor payment timelines and proactively follow up Avoid overdue invoices Work closely with clients to ensure timely contract renewals Handle payment delays professionally while maintaining strong relationships

3. Documentation Prepare and manage contracts, acts, addendums, and other legal documents Participate in tenders: collect, prepare, and submit required documentation Ensure accuracy and compliance with client requirements (especially public sector)

4. Account Growth Identify upsell and cross-sell opportunities Support clients in maximizing value from YouScan Contribute to retention and revenue growth

5. Internal Coordination Collaborate with Sales, Support, and Finance teams Maintain accurate records in CRM Track client status, risks, and next steps

Work schedule: 5/2 — Mon-Fri, 10:00

• 19:00 (Kyiv time). Location - Ukraine!

Required Skills & Experience Must-have: 2+ years of experience in Account Management / Customer Success (B2B) in IT Experience in managing payments and g contracts is required Experience working with banks, enterprises, or public sector clients Strong follow-up and negotiation skills (especially around payments) High level of organization and attention to detail Ability to manage multiple clients simultaneously Experience working with contracts and documentation

Important: Ability to work with low-response / hard-to-reach clients Persistence and ownership mindset Strong management communication skills mean the ability to communicate with stakeholders in a clear, structured, and proactive way that drives results. This includes setting expectations and deadlines, following up persistently, handling payment discussions professionally, and maintaining control over processes, even with low-response or complex clients. Time management and prioritization skills

Nice-to-have: Experience with tenders Experience working with the Kazakhstan and Ukraine markets Experience with tools like Intercom, Zendesk, HubSpot, Notion, and Slack is a plus. English (intermediate+)

Ideal Candidate Profile Structured and process-driven Persistent and not afraid of follow-ups Comfortable with routine and documentation-heavy work Able to balance client service with business goals (payments, renewals)

What we offer Access to modern tools and best practices for customer support and product development. Training and professional development opportunities. Structured onboarding, a comprehensive product knowledge base, and automation of routine tasks. Unlimited paid vacation and sick leave (Unlimited Leave Policy). Hybrid work with an office in Kyiv or fully remote. A 4-day workweek during the summer. Working in an ethical company with a strong market reputation and a solid internal culture.