L1 Support

L1 Support Engineer Company: DASH Financial Technologies About Us DASH Financial Technologies is a leading provider of advanced trading and order routing solutions in the US capital markets. We build high-performance, low-latency systems that support mission-critical trading operations.

Role Overview We are looking for an L1 Support Engineer to join our team and provide first-line technical support for our trading and order routing applications. This role requires strong analytical skills, attention to detail, and the ability to work in a fast-paced, high-availability environment. We have 3 shifts, and coverage will be required for all 3 if needed.

Responsibilities Monitor production systems and trading applications Investigate and triage incidents and alerts Perform initial troubleshooting and log analysis (Linux environment) Escalate issues to L2/L3 or engineering teams when necessary Communicate status updates to internal stakeholders Document incidents, solutions, and procedures Support deployment and configuration activities when required we have 3 shifts, and coverage will be required for all 3 if needed. Required Skills Basic to intermediate knowledge of Linux/Unix (grep, tail, logs analysis, file operations, basic commands) Basic understanding of SQL (running queries, checking data/logs) Understanding of networking fundamentals (TCP/IP basics) Strong analytical and problem-solving skills Ability to work in a shift-based environment (if applicable) Good communication skills Intermediate level of English we have 3 shifts, and coverage will be required for all 3 if needed.

Nice to Have Experience in fintech / trading systems Familiarity with FIX protocol Experience with monitoring tools (e.g., Zabbix, Grafana, etc.) Basic scripting knowledge (bash, Python)

What We Offer Remote or office-based work (Vinnytsia) Flexible working hours Professional growth within L2 / DevOps / Engineering paths Modern hardware and equipment we have 3 shifts, and coverage will be required for all 3 if needed.