System Administrator

IT Support Engineer / Systems Administrator / IT Specialist / IT Administrator / IT Manager Role Overview We are looking for a hands-on IT Support Engineer to manage day-to-day IT support in a small office environment. The core infrastructure is already in place (Microsoft Entra ID, Intune, Kandji), and the focus will be on user support, endpoint management, optimization, and continuous fine-tuning. You will be the primary point of contact for IT requests, supporting both macOS and Windows endpoints for on-site and remote users, while ensuring security, stability, and a great user experience. Responsibilities

1. Identity & Access Management (Microsoft Entra ID) · Administer and support Microsoft Entra ID (Azure Active Directory), including user lifecycle management, groups, roles, and RBAC. · Manage and secure integrations with cloud applications and SaaS services. · Configure, monitor, and maintain Conditional Access and Multi-Factor Authentication (MFA) policies. · Perform regular access reviews and ensure permissions align with internal security and compliance policies.
2. Endpoint & MDM Management · Configure, deploy, and manage MDM solutions for: o macOS (Kandji / Jamf) o Windows (Intune) o iOS and Android device · Maintain compliance, security baselines, and device health. · Continuously optimize MDM profiles, policies, and application deployments.
3. IT Support & Troubleshooting · Act as the single point of contact for IT support requests in the office. · Troubleshoot hardware, OS, application, and access problems efficiently. · Support users both on-site and remotely, ensuring minimal downtime. · Assist users with secure access to corporate applications and resources. · Escalate complex issues to administrators, vendors or external partners when required.
4. Jira Administration (Preferred) · Administer and maintain Jira (users, permissions, projects, workflows). · Support Jira users and troubleshoot access or configuration issues. · Ensure Jira configuration aligns with internal workflows, security, and data protection requirements. Qualifications & Skills · 3+ years of experience in IT support, IT administration, or a similar role. · Clear communication skills and a user-oriented mindset. · Strong hands-on experience with endpoint support (Windows & macOS). · Practical experience with Microsoft Entra ID (Azure AD). · Experience with MDM platforms such as Intune, Kandji, Jamf, or equivalent. · Solid troubleshooting, analytical, and problem-solving skills. · Nice to have familiarity with next-generation firewalls (NGFW) and core networking concepts.