Junior Tech Support Specialist (24/7 live-chat Team)

Industry leader in mobile and online banking technology seeks Junior Technical Support Specialist with a great attitude. This person 24/7 support service projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position.

Working hours: Rotational shifts — 2 days on 1st shift

• 9 AM
• 9 PM (CST), 2 days on 2nd shift 9 PM
• 9 AM (CST), 4 days on backup, with regular days off between rotations.

Primary Responsibilities -Understanding our banking software and apps in-depth -Coordinating with software technicians, technical support, and developers as needed -Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project -Handling technical processes and the ability to explain such processes to less-technical people

Requirements -Excellent written and spoken English -Ability to establish good working relationship with customers -Solid troubleshooting ability -Ability to learn technical skills quickly -In-depth learning and understanding of our mobile and online banking products -Coordination with developers to investigate and diagnose issues -Ability to manage a dynamic work load with many concurrent tasks -Managing, monitoring, and improving the quality of the tech support process

As Plus -Experience in banking live-chat would be a huge asset -Experience in technical support -Experience with a Dialogflow -Experience with various mobile phone platforms, especially iOS and Android -Project management experience -Working directly with US-based customer -Knowledge of US banking system

Our Benefits -Fully remote work -Long-term employment -Competitive salary -Internal medical insurance policy -Community of practice, regular knowledge sharing among colleagues -Internet compensation (50$ per month) -Friendly and easy-going international team and colleagues.