Technical support specialist

Requirements: English — upper-intermediate and higher (speaking and writing) Time management skills Analytical mindset Ability to work in a team-based environment A systematic approach to problem-solving Familiarity with Microsoft Office solutions or similar (Word, Excel)

Will be a plus: Work experience in technical support Experience with databases and SQL Experience with HTTP requests and data interchange file formats (such as JSON and XML) Familiarity with log analysis and containerized environments Familiarity with product development life-cycle Experience with ticketing systems (Zendesk, Jira) Familiarity with iOS, iPadOS Familiarity with any programming language Experience with any Unix-influenced systems

Responsibilities: Monitoring and investigating alerts Investigating issue reports: including reproduction, log analysis, and so on; including investigation of anything related to systems that TW develops (Client app, BFF, and SDI). Test fixes (requires API calls and/or testing on the front-end app). Communication with clients via JIRA and teams. Attendance of support meetings (1~2 per day)