Digital Consumer Journey Coordinator to Samsung

We are now helping Samsung Nordics to find a Digital Consumer Journey Coordinator for an exciting full-time position based in their Stockholm office!

The Consumer Journey Coordinator will be part of the Customer Service CX team with the main responsibility to secure and optimize the Digital Consumer Journey across all touchpoints.

Main responsibility will be to review and improve the Digital Consumer Journey for Service Requests and support questions. Review of each touchpoint with focus on the digital channels and the communication from Contact Center and Service Partners.