SAP CS/Service Managament Consultant

The SAP Service Management Consultant is responsible for supporting and transforming the SAP Customer Service (CS) / Service Management processes during the Brownfield migration from SAP ECC 6.0 to S/4HANA. The role includes analyzing existing service processes, identifying simplifications in S/4HANA, ensuring compatibility, and supporting system conversion activities.

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Key Responsibilities ECC to S/4HANA Conversion Support Service Management Process Expertise - Configure and support - Service Orders, Service Notifications, Service Contracts, Warranty Management, Installed Base / Equipment, Service Billing, Resource Planning, Repair Processing Business Process Analysis Analyze current ECC service management business processes. Identify S/4HANA simplifications and changes. Recommend process improvements or redesign. Support Fit-Gap workshops with business stakeholders. Integration Responsibilities - Work with integrated modules and ensure service order flows continue working post migration. PM (Plant Maintenance) SD (Sales & Distribution) MM (Materials Management) FI/CO CRM / FSM (if integrated) Data Migration & Validation - Validate master data and transactional data such as: Equipment, Service contractions, notifications. Work with migration tools Conducting Testing Activities - Lead or support: Unit testing, Integration testing, UAT (User Acceptance Testing), Regression testing, validating end-to-end service scenarios after conversion. Documentation - Create functional design documents: FS, FDD, Configuration documentation. Maintain Solution Manager / ChaRM documentation. Required Skills SAP Functional Skills Strong experience in SAP Customer Service (CS) / Service Management Knowledge of Service orders, Notifications, Installed base, Contracts, Repair processing S/4HANA Understanding of S/4HANA simplification items Familiarity with SAP Readiness Check 2.0 Experience with Maintenance Planner Experience Requirements 6 10 years SAP experience At least 1 SAP CS implementation Experience in S/4HANA conversion projects (Brownfield ) Exposure to integration with PM / SD / MM The following skills are a plus Fiori configuration SAP Activate methodology Solution Manager / ChaRM Knowledge of SAP Service in S/4HANA (new service management) Deliverables in Brownfield Project Typical deliverables include: Service Management Fit-Gap analysis Simplification impact document Configuration validation report Integration validation Testing sign-off Cutover support