Opening for Desktop Support Engineer - New York and Massachusetts || Contract

Job Title : Desktop Support Engineer Location: Bronx, Yonkers, Manhattan-NY | Boston, Chelmsford, Waltham, Hudson, MA-Onsite Mode of Hire : Contract Job Description: Skills: Technical Expertise: Advanced proficiency in hardware troubleshooting (e.g., component-level repairs), software resolution (e.g., OS imaging, application deployment), networking, and tools like diagnostic software or MDM platforms. Hands on expertise in End User Computing, Desktops, Laptops, Mobile Device Management (MDM) like IBM MaaS 360, ITSM Platforms, Microsoft Active Directory, /O365 consolidation, telematics, scheduling systems, and cybersecurity harmonization, Microsoft Intune, MS O365 Suite such as Exchange, OneDrive, Teams, and SharePoint. Good hands-on expertise in Operating System like Windows, Linus troubleshooting, Configuration, Patching Tools, Anti-Virus Management Extensive support during Merger and Acquisitions for critical technology integration with the existing IT environment Good expertise and hands-on experience in End-User Device Support, Hardware and Software Issue resolution, Break-Fix services such as diagnosing, repairing, and restoring the functionality of physical devices, Restoration of Services within SLA in the event of hardware failures or outages within customer locations. Familiarity with Cloud Technologies such as MS Azure and AWS with services, integrations and transportation technologies like (e.g., GPS/RFID systems). Strong experience with Microsoft Technologies such as Intune, SCCM, Active Directory, Azure AD, MS O365 Suite. Strong problem-solving, customer service orientation, and communication skills for interacting with non-technical stakeholders; ability to manage time-sensitive restorations under pressure. Qualifications: Bachelor's degree in computer science, Information Technology, or a related field. Master's degree or relevant certifications preferred. 1-2 years of hands-on experience in IT support, with at least 1year in L1 field, support roles and relative experience. Certifications: Microsoft Certified Modern Desktop Administrator Associate, ITIL Foundation and supervisory certification are preferred Strong analytical skills, attention to detail, adaptability, and a proactive approach to problem-solving and process improvement. PSRTEK is a reputed technology recruitment and IT staffing brand with a global footprint and an admired client base. As an ideas and innovation powerhouse with a culture of excellence, we bring remarkable expertise and deliver powerfully transformative results.