Network Operations Centre (NOC) Engineer / Analyst

Job Title: Network Operations Centre (NOC) Engineer / Analyst Position: SE Experience: 2-5 yrs Category: IT Infrastructure Main location: Cyberpark Office

• ODC (Closed bay
• No personal items allowed), Bangalore Shift : 24 by 7 Model and we run all 3 shifts (6AM,3:30PM, 10PM IST). Joining period : 0-30 days Position ID: J1225-2170 Employment Type: Full Time

Qualification: Bachelor's degree in Computer Science or related field or higher with minimum 2 years of relevant experience.

Position Description Network Operations Centre (NOC) Engineer

• Job Description Overview The Network Operations Centre (NOC) Engineer is responsible for monitoring, maintaining, and supporting the organization's network infrastructure and critical IT services. This role ensures high availability, performance, and reliability of systems by proactively identifying issues and responding to incidents in real time. Key Responsibilities Monitor network devices, servers, applications, and cloud platforms using monitoring tools (e.g., SolarWinds, Nagios, Zabbix, Datadog, PRTG). Respond to alerts, incidents, outages, and performance degradation in a timely manner. Perform initial troubleshooting, diagnosis, and resolution for network- and system-related issues. Escalate incidents to Level 2/Level 3 teams according to SOPs and defined severity levels. Create, update, and maintain incident tickets in ITSM systems (ServiceNow, Jira, Remedy, etc.). Conduct routine health checks on network infrastructure (routers, switches, firewalls, load balancers, WAN links, VPNs). Collaborate with network engineers, system admins, and security teams during major incidents. Provide clear communication and real-time updates to stakeholders during outages. Document incident reports, root cause analysis summaries, and resolution steps. Participate in on-call rotations and shift-based operations (24×7 environment). Ensure compliance with security policies, change management procedures, and standard operating processes. Support scheduled maintenance, upgrades, and patching activities. Identify recurring issues and suggest improvements to monitoring, automation, and process workflows. Required Skills & Qualifications Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience). Basic to intermediate knowledge of networking concepts (TCP/IP, DNS, DHCP, VLAN, VPN, routing, switching). Understanding of network devices and protocols (Cisco, Juniper, Fortinet, Palo Alto, BGP, OSPF, MPLS). Experience with monitoring tools (SolarWinds/PRTG/Nagios/Zabbix or equivalent). Familiarity with Linux and Windows OS fundamentals. Strong analytical and problem-solving skills. Excellent communication and documentation abilities. Ability to work in 24×7 shift environments and handle high-pressure incidents. Preferred Skills Certifications such as CCNA, Network+, or equivalent. Experience with cloud platforms (AWS, Azure, GCP) monitoring and operations. Knowledge of ITIL processes (Incident, Problem, Change Management). Exposure to SIEM tools, log analysis, and security operations. Key Attributes Proactive and detail-oriented. Strong sense of urgency and accountability. Ability to prioritize tasks and multitask effectively. Team player with a customer-focused mindset. Behavioural Competencies : Proven experience of delivering process efficiencies and improvements Clear and fluent English (both verbal and written) Ability to build and maintain efficient working relationships with remote teams Demonstrate ability to take ownership of and accountability for relevant products and services Ability to plan, prioritize and complete your own work, whilst remaining a team player Willingness to engage with and work in other technologies

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs. Life at CGI: It is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team, one of the largest IT and business consulting services firms in the world.

Skills:

Amazon CloudFront, English, Hindi, Kannada, Network Administration, Network Engineering, Network Operations Control, Routing/Routers, ServiceNow