2nd Line IT Support Specialist 24/7

Shift Work 24/7 | Polish Language Required

We are looking for a 2nd Line IT Support Specialist to join our team responsible for supporting a large-scale IT system. The role is performed in a 24/7 shift system. Evening and night shifts are carried out remotely. The position is hybrid: 2–3 days per week in our office in Warsaw, while other locations work fully remotely.

Your responsibilities will include: • Handling, analyzing, and resolving 1st line tickets and escalating more complex incidents to 3rd line support. • Documenting activities, creating procedures, and maintaining KMDB/KEDB. • Verifying environments after deployments, monitoring tests, and participating in maintenance activities. • Supporting CSIRE system users and cooperating with technical teams. • Participating in system releases and working in a 24/7 shift model.

Ideally, you have: • Ability to troubleshoot hardware and software issues. • Experience in a production/operations environment. • Willingness to work in a 24/7 shift system. • Strong communication skills and ability to work independently. • Knowledge of Windows and Linux (RHEL is a plus). • Nice to have: Azure, SQL, monitoring tools, ticketing systems. • Basic knowledge of systems, networks, and databases. • Knowledge of ITIL. • Ability to analyze logs and prioritize tasks. • English proficiency sufficient to work with technical documentation. • Very good command of Polish (C1 level).

What we offer: • Remote work or office-based work in one of our locations: Warsaw, Wrocław, Toruń. • Benefits fully funded by CGI (for permanent employment contracts): • Private healthcare

• comprehensive Medicover Maxima package including dental care. • Medicover Sport card. • Life, accident, and critical illness insurance. • Employee Assistance Program, providing you and your family with free and anonymous access to specialists such as psychologists, therapists, and legal advisors. • CGI Share Purchase Plan
• if you decide to invest in company shares, CGI will match your contribution. You can manage your brokerage account freely and at no cost. • Formal creative work program
• up to 90% of your time can be reported as work eligible for increased tax-deductible costs. • PPP (Profit Participation Plan)
• an annual bonus dependent on Business Unit performance. • Referral Program
• earn over PLN 6,000 for each successfully hired referral. • Be Consultant Program, offering skill development, project rotation, and even career path changes within the company. • Mentoring Program, enabling you to develop your skills by learning from experienced colleagues — and to mentor others if you wish. • Attractive training program
• access to a wide range of trainings, from partner courses and professional certifications to learning platforms such as CGI Academia.

We look forward to speaking with you!