Multilingual Service Desk Analyst (Danish)

Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills, and a high level of individual judgment to ensure outcomes of customer satisfaction. . Receive and respond to user inquiries and requests via telephone, email, case tracking system professionally and with speed, accuracy and proficiency. . Produce quality work and results. . Ensure fast and accurate turnaround of work. . Solve problems using agreed upon procedures. . Develop a comprehensive understanding and mastery of all tools. . Remain updated on products, policy, procedure and other important operational issues.

Skills:

Analytical Thinking, Danish, English, Retail, ServiceNow