Lead Analyst-Escalation Manager-(5-10 Years)
Description
Position: Lead Analyst-Escalation Manager Experience: 5-10 years Category: Software Development/ Engineering Shift Timing: Rotational Shift (willing to work in Night shift and weekend coverage on rotational Basis) Location: Chennai /Mumbai Position ID: J1125-1383 Employment Type: Full Time
End-to-End Escalation Management Own and drive high-priority customer escalations from initiation to closure, ensuring timely resolution and clear communication throughout the process.
Skills:
Business Analysis, Customer Experience Management, Advantage HRM, English