Azure /L2

•   Provide Level 3 support for Azure services including Virtual Machines, Networking, Storage, Azure AD, and Security.
•   Troubleshoot and resolve escalated issues from Level 1 and Level 2 support teams.
•   Perform root cause analysis and implement long-term fixes for recurring problems.
•   Collaborate with Microsoft engineering teams and external vendors for unresolved issues.
•   Monitor and maintain Azure infrastructure, ensuring high availability and performance.
•   Configure and automate provisioning, testing, and deployment of cloud services and microservices.
•   Assist in the planning and implementation of maintenance, upgrades, and installations.
•   Identify and resolve cloud security and infrastructure vulnerabilities.
•   Ensure compliance with organizational and regulatory standards.
•   Implement and monitor security controls including firewalls, NSGs, and identity protection.
•   Create and maintain detailed technical documentation and knowledge base articles.
•   Contribute to support process improvements and automation initiatives.
•   Mentor and guide Level 1 and Level 2 support engineers.
•   Participate in on-call rotations and provide after-hours support as needed.
•   Manage incident response and service request fulfillment using ticketing systems.
•   Ensure timely resolution and communication with stakeholders.
•   Bachelor's degree in Computer Science, IT, or related field.
•   5+ years of experience in technical/cloud support, with at least 2 years in Azure.
•   Expertise in Azure services, networking protocols, and cloud security.
•   Proficiency in PowerShell, ARM templates, and Azure CLI.
•   Strong analytical, troubleshooting, and communication skills.
•   Experience with monitoring tools (e.g., Azure Monitor, Log Analytics).
•   Certifications such as Microsoft Certified: Azure Administrator Associate or Azure Solutions Architect Expert are preferred.

Skills:

Active Directory, Cloud Computing, Terraform