Team Leader for Helpdesk (Ortigas)

The Team Leader for Helpdesk is responsible for managing the overall performance and productivity of the service desk team. This role oversees incident resolution, ensures service level compliance, and maintains high standards of customer satisfaction. The Team Lead provides leadership, guidance, and coaching to team members to optimize performance and achieve service goals. The role may also be shared across multiple engagements with similar project and skills requirements.

Skills:

Client Delivery, Leadership, People Management, Performance Tuning, Performs Well Under Pressure