HR Helpdesk (Member Service Associate)

. Function as the First point of contact for cases raised by the members and/or managers via call or HR Helpdesk Tool. . Answer phone calls received in English and/or assigned supported language. . Appropriately categorize, prioritize, assign and escalate cases to the correct provider group. . Assist, where possible, in resolving HR related queries from members/managers/non-members. . Provide a positive image of CGI through his/her role. . Deliver GHRMS services on the assigned agreed processes to CGI members around the world. . Participate in all assigned GHRMS projects and activities ensuring successful performance with GHRMS Management. . Ensure that set objectives are met as defined on the agreed performance metrics. . Gather relevant detailed information regarding the queries. . Provide support to the Manager, Team Leads and Senior Associates on investigating service delivery issues. . Ensure that appropriate measures are taken to preserve member data confidentiality, and integrity in accordance with security policies. . Maintain adherence to all company policies and procedures. . Assume ownership of personal development and inform GHRMS Management of perceived gaps. . Attend, participate and pass all scheduled and requested training events and assessments required to update/broaden knowledge relevant to the role.

Skills:

Adv infoAdv - HRM, Data Entry, HRACCESS Management, Project Management