Service Desk Academy Trainer

The Service Consultant

• Service Desk Trainer will be responsible for deg, developing, and delivering training programs that educate individuals or groups within the Service Desk Team. As a Trainer, you must be skilled in conveying complex both technical and non-technical concepts and processes in a clear and understandable manner. Key responsibilities include curriculum development, training delivery, technical support, assessment, and evaluation, staying updated on industry trends, customization of training programs, collaboration with stakeholders, documentation, feedback solicitation, and professional development. The role may be shared across engagements with similar project and skills requirements.

These Terms of Reference apply for the role of Service Consultant

• Service Desk Trainer.

Skills:

English, Training Delivery, Client Management, Customer Service & Support