GPP Engineer

P1 Incidents - Triage, Escalate to Level 2 for resolution, Engage CIM• P2, P3 & P4 Incidents - Triage, Troubleshoot, Recover or Escalate based on SOP, KB articles• War room representation - participate on P1 and Customer Impacting P2 Incident bridges• Events handling will be owned with end to end responsibilities (acknowledgement till closure)• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging RTB app teams• Tracking the automation work wherever required & engage the app teams for the development ( eg: T events Validations, Health check)• Resources should be able to handle 95% of events and incidents, escalating within the team for additional support.• Make technical decisions, resolve events/incidents• Escalate issues in a timely manner• Dive into issues, figure it out, and work within their teams to permanently resolve.• Find automation opportunities and work to completion• Create and maintain knowledge articles to support troubleshooting / KB articles need to be maintained for the reoccurring/known issues• Eyes on Glass Monitoring - includes (Dynatrace, CA7, Grafana, Truesight, ServiceNow)• Dashboards, CA7 jobs monitoring includes initial triage, analysis before escalating/engaging next level• Application validation - Perform technical validations in production after any infrastructure (or) application maintenance activities• Application Health check - Provide periodic application health reports to PNC Leadership team• War room representation - participate on P1 and Customer Impacting P2 Incident bridges

Skills:

Batch (Command) Script, RESTful (Rest-APIs), SOAP, SQL, TOAD, Apigee, Payment Management