Multilingual Service Desk Analyst (Estonian)

Service Desk Technical Analyst

• Finnish

Educational Requirements • at least a Vocational Diploma, Short Course Certificate Undergraduate, or Bachelor's / College Degree in any field

Job Role and Responsibilities • Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment or escalation of tickets to 2nd/3rd line support teams. • Supports Service Request Management and Service Restoration Management Level 1 • Resolve issues utilizing excellent customer service skills, problem solving skills, technical thinking/reasoning skills. • Receive and respond to user inquiries and requests via phone, chat, portal and email. • Ensure fast and accurate turnaround of work. • Solve problems using agreed upon procedures. • Develop a comprehensive understanding and mastery of all Service Desk tools. • Remain updated on products, policy, procedure and other important operational issues. Experience Knowledge and Skills • Good written and verbal communication skills in the Estonian language • Proactive, service-minded, and able to multi-task Others • Able to work well in a high pressure environment • Flexible and able to adapt to changes quickly and think conceptually ​

Skills:

Customer Service & Support, Analytical Thinking, Detail-oriented, Estonian