Service Desk Analyst - English, Japanese

We are seeking a dedicated and enthusiastic Japanese speaking L1 Customer Support Agent to join our growing team. The L1 Customer Support Agent will be responsible for providing exceptional customer service and technical support to our clients via phone, email, and chat. The ideal candidate will have a passion for helping customers, strong communication skills, and a basic understanding of technical troubleshooting. Candidate should have at least 1 year experience of technical support experience.

Fluent in Japanese & English (near native speaker proficiency) Windows M365 Strong communication skills Technical troubleshooting

Skills:

English, Incident Management, Japanese, Detail-oriented, Service Request Management