IT Manager

About the position Job Description - IT Manager Job Information Job Title: IT Manager Reports To: Financial Director Department Level: Senior Management Pipeline Level: Manager of Self (Technical) / Manager of Others Location: Head Office - Johannesburg Minimum Qualifications and Experience Grade 12 or NQF 4 equivalent Tertiary qualification in Information Technology, Computer Science, or a related field 5-8 years' experience in IT, including at least 3 years in a management role Experience working with Syspro ERP Required Skills Strong knowledge and hands-on experience with: IT infrastructure Networking Systems administration Business applications Cloud platforms Cybersecurity End-user support Proven ability to: Manage IT suppliers and service providers Manage IT budgets and technology investments Role Objective The IT Manager is responsible for managing and overseeing the organisation's entire technology environment, including infrastructure, cybersecurity, user support, and ERP systems used across the company. The role ensures the stability, integrity, and performance of all IT platforms, while supporting business operations, driving improvements, and enabling strategic growth. Key Performance Areas 1. Hardware and Software Maintenance Ensure daily system backups are completed and securely stored, including offsite copies. Maintain all hardware in optimal working condition to support operational needs. Recommend hardware upgrades or replacements based on lifecycle and performance. Ensure legal compliance of all software licenses used in the organisation. Troubleshoot and resolve software issues promptly to minimise downtime. Maintain and compile spreadsheets and data extracts derived from Syspro. 2. Enterprise Resource Planning (ERP) Systems Management Act as the overall custodian of all ERP systems in the organisation. Oversee ERP performance, availability, security, and data integrity across all modules. Manage ERP configurations, upgrades, enhancements, and integrations. Maintain access controls, permissions, and segregation of duties. Lead ERP projects, rollouts, and continuous improvement initiatives. Ensure ERP systems support operational, financial, and reporting requirements. Maintain audit readiness and compliance for all ERP processes and data. 3. Infrastructure Management Manage network infrastructure and WAN connectivity across all branches. Oversee data lines connecting branches to Head Office servers and cloud environments. Maintain email and messaging platforms, including Exchange. Ensure network uptime, optimisation, and security across the organisation. Support and maintain disaster recovery and business continuity systems. 4. Project Management Lead and manage IT projects, including design and deployment of new systems and services. Manage project timelines, resources, budgets, and stakeholder communication. Ensure projects are delivered on time, within scope, and within budget. Implement project management methodologies to track progress, manage risks, and ensure successful delivery. 5. User Support and Helpdesk Management Oversee IT support and helpdesk operations, ensuring efficient resolution of user issues. Maintain high levels of user satisfaction by ensuring excellent service delivery. Identify recurring issues and implement long-term solutions. Improve helpdesk processes and efficiency. 6. IT Security and Compliance Ensure IT systems are secure and compliant with relevant regulations, including data protection and cybersecurity standards. Develop and enforce IT security policies and procedures. Implement and monitor: Disaster recovery plans Backup solutions Business continuity strategies 7. IT Operations Management Manage the daily operations of the IT department. Oversee system administration, network management, and server infr