Travel Manager

About the position Dear Applicant, Job Description: DMC Travel Manager - Dar Es Salaam, Tanzania Department: Contracting and Operations Employment Type: Full Time, Permanent Role Category: Travel Manager Industry Type: Travel & Tourism Location - Dar Es Salaam, Tanzania Industry: Travel & Tourism (DMC) Company: Success Tours Address - 2nd Floor, Ocean Residence Building, Plot 418, Toure Drive, Masaki, Dar Es Salaam, Tanzania Company - Success Tours - DMC for Tanzania Success Tours is a reputed Destination Management Company (DMC) delivering customized FIT and group travel solutions across multiple international destinations. We are expanding our portfolio and seeking an experienced DMC Travel Manager to lead and manage Tanzania operations. Role Overview The DMC Travel Manager - Tanzania will be responsible for end-to-end management of Tanzania travel operations, including product development, costing, supplier management, team coordination, and ensuring high service standards for FIT and group business. We are looking for a detail-oriented individual to join our team as a travel manager. The responsibilities of the travel manager include optimizing our travel operations, making travel arrangements over the phone or the internet, providing guidance on travel arrangements, and preparing budget reports. To be a successful travel manager, you should have a strong working knowledge of travel management processes and excellent attention to detail. Ultimately, a top-notch travel manager is skilled at maintaining positive relationships with airlines and hotels and at providing a smooth travel experience. Key Roles & Responsibilities Operations & Client Management Oversee end-to-end handling of FIT and group travel queriesfor Tanzania Act as the primary escalation pointfor complex queries and service issues Ensure seamless execution of confirmed itineraries and high client satisfaction Quotation & Costing Review and approve FIT and group quotations, ensuring accuracy and profitability Monitor margins, pricing strategies, and turnaround time Support the sales team with destination expertise and product suggestions Supplier & Contracting Management Develop and maintain strong relationships with hotels, transporters, guides, and activity providers Negotiate competitive rates, contracts, and special offers Ensure suppliers meet company service and quality standards Team Leadership & Coordination Lead, mentor, and support quotation, booking, and operations teams Allocate workloads and ensure timely delivery during peak seasons Conduct training sessions on Tanzaniadestinations and products Quality Control & Risk Management Ensure accuracy of bookings, vouchers, and travel documents Handle last-minute changes, emergencies, and on-ground issues Ensure compliance with company SOPs and destination regulations Product Development & Market Intelligence Research new hotels, experiences, and routes in Tanzania Create and update destination products, itineraries, and rate sheets Monitor market trends, competitor offerings, and customer preferences Reporting & Performance Management Track conversion ratios, revenue, margins, and operational performance Provide regular reports and insights to senior management Skills & Competencies In-depth knowledge of Tanzaniaas a travel destination Strong leadership and decision-making skills Excellent negotiation and supplier management capabilities Commercial mindset with strong costing and budgeting skills Outstanding communication skills (verbal & written English) Ability to manage pressure, deadlines, and multiple priorities Customer-focused with strong problem-solving abilities Qualifications & Experience Graduate (Travel & Tourism / Business preferred) 6-10+ yearsexperience in DMC operations, with Tanzania specialization mandatory Proven experience handling FIT and group travel business Strong proficiency in MS Excel, costing tools, and DMC systems Please share your CV on [Email Address Removed] Desired Skills: travel manager DMC FIT