iPOS Field Sales Agent - Western Uganda

Background: Enduring Technologies Limited (ETL) is a software company. At the heart of ETL is iPOS. iPOS is a mobile point-of-sale (mPOS) platform designed to support businesses, particularly within the agricultural sector and small and medium-sized enterprises (SMEs) in East Africa. iPOS has been designed to digitize operations for Agrodealers in EA, streamlining sales tracking, inventory management, and business forecasting. iPOS also aims to empower a wide range of MSMEs through this POS software, tailored to the local business environment. We prioritize mobility, affordability, and visibility for business owners, helping them optimize operations and drive growth. As the platform expands, efficient customer onboarding and continuous support are critical to ensuring customer success and satisfaction. ETL seeks an iPOS Field Sales Agent to onboard and support customers, ensuring smooth transitions for new users and high-quality ongoing support for existing customers. Objective of the role: The primary objective of the iPOS Field Sales Agent is to onboard, train, and maintain customers within the iPOS platform while ensuring timely and effective support, including software setup, installation, training, and troubleshooting. Primary responsibilities: ● Identify and engage potential iPOS customers in your assigned geographic area. ● Explain the benefits of iPOS to new customers and encourage them to subscribe. ● Accurately profile new customers and minimize customer turnover. ● Work with partners and stakeholders in the value chain to create a strong customer pipeline. ● Work with partners and stakeholders to up-sell their products and services. ● Ensure smooth onboarding of new customers, including follow-ups to support ongoing usage. ● Set up the iPOS platform on customer devices and train them on how to use it effectively. ● Provide excellent customer support through regular visits and account maintenance after training. ● Strive to maintain high customer retention by addressing their needs proactively. ● Respond promptly to technical issues and ensure they are resolved efficiently. ● Build strong relationships with customers through regular communication and support. ● Understand customer needs and provide timely solutions to ensure satisfaction. ● Follow up on complaints until they are resolved. ● Collaborate with other iPOS teams to ensure customer success and smooth operations. ● Keep clear and detailed reports on activities, progress, and challenges. ● Report information as guided by your supervisor. Additional expectations: ● Liaise with the iPOS Team to implement new initiatives, align with business practices, and work towards continually improving. ● Support ETL’s values. ● Confidentiality of all information. ● Perform other duties as needed. What are we looking for? ● A self-driven and proactive individual with a keen eye for details. ● General understanding of mobile phones and apps. ● Bachelor's degree or equivalent Diploma. ● Prior e